Guest Relation Officer (gro)
Dubai, United Arab Emirates
Job Description
COMPANY OVERVIEW Loco Bear is a premier family entertainment centre (FEC) dedicated to offering engaging activities, games and experiences for individuals of all age groups. Our Mission is to create a memorable, safe and fun-filled environment for everyone who walks through our doors. We have a few centres live in India and few more coming up soon. Position Overview As a Guest Relations Officer, you will be the face of our establishment, ensuring that each guest has a positive and enjoyable experience. Your primary responsibility will be to enhance customer satisfaction by addressing inquiries, resolving issues, and providing assistance with a friendly and welcoming attitude. Only candidates with experience in Family Entertainment Centre (FEC) of at least 2 years in Dubai should apply. JOB DESCRIPTION Guest Engagement :
- Welcome guests upon their arrival and bid farewell upon their departure, ensuring they always feel valued
- Engage with guests throughout their visits, ensuring their needs are met and any concerns addressed promptly
- Encourage guests to provide feedback on their experiences
- Document guest comments, suggestions and complaints
- Collaborate with the relevant departments to resolve any guest issues or complaints, ensuring follow-up communication with the guest
- Handle special requests from guests, such as organising birthday parties, accessibility requirements, or other tailored experiences
- Recognize and remember repeat guests, making an effort to provide a personalized experience based on their previous preferences
- Support the customer service team by overseeing and managing, complex booking scenarios on high-profile guest reservations
- Ensure seamless coordination for group bookings or special events
- Monitor public areas, reporting any cleanliness or safety concerns to the relevant departments
- Assist in emergency situations by guiding guests and coordinating with security or emergency services
- Info guests about ongoing promotions, upcoming events, or premium services they might be interested in
- Recommend up grades or add-on experiences when suitable
- Collaborate with other departments, sharing guest feedback to continuously enhance the entertainment centre\xe2\x80\x99s offerings and services
- Participate in training sessions and workshops to constantly improve guest relations skills
- Bachelor\xe2\x80\x99s degree in Hospitality, Communication, or related field is preferred
- Minimum of 2 years of experience in guest relations or customer service, preferably in the entertainment or hospitality industry
- Strong interpersonal skills and communication skills
- Proficiency with Customer Relationship Management (CRM) software or similar systems
- Ability to handle high-pressure situations with grace and professionalism
- Flexibility to work during peak hours, weekends and holidays
- Ability to stand for extended periods
- May be required to walk considerable distances within the entertainment centre
- Empathetic and attentive listening skills
- Charismatic and warm demeanour
- Strong organisational and multitasking abilities
- Dedication to creating memorable experiences for guests
- Family Entertainment Centre: 1 year (Required)
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Job Detail
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Job IdJD1611299
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned