RESPONSIBILITIES (includes but not limited to): GUEST RELATIONS
Direct communications with guests before arrival to coordinate a smooth check-in.
Welcome guests during check-in and giving a fond farewell to guest while checkout.
Ensure that all check-ins and checkouts are handled smoothly without unnecessary delay or discomfort to any guest.
Handling guest complaints and concerns in an efficient and timely manner. Should possess detailed information about the Apartment/Villa, location attractions and city.
Providing excellent customer service as per company standards. Maintain up-to date information on arrivals, departures and apartment condition.
Collect Guest feedback during guest departure along with his likes and dislikes and maintain all guest profiles.
Upselling of available services such as City tours Breakfast delivery, Airport drop off and many more plays a crucial part.
Perform basic cashier activities as and when required for collecting/refunding to the guests. Give proper and complete handover to the next shift.
Coordinating and multi-tasking job duties in a busy environment
Follow the house rules and policies laid down by the management. Adhere to strict staff grooming and hygiene standards.
Consciously and continuously strive to better his/ her skills and increase his/her knowledge. Conduct pre-arrival, post-departure, initial, on-request and any type of other property inspection and report when required.
Constantly improve GRO\xe2\x80\x99s upselling, inspection, guest meeting and communications experience. When required, transport housekeepers or company staff, as well as deliver required items to the guests to the required location/destination.
Do other similar tasks as assigned by the management time-to-time. PROPERTY INSPECTIONS Conduct new property initial and final inspections and inventorisation.
Existing property scheduled inspections to check inventory/maintenance/housekeeping related issues.
Inventory and missing items list submission to the relevant departments
Uploading all images/media to laptop and creating professional reports using given tools after inspections.
To schedule maintenance inspections and make sure the issues are reported on time
To make sure property is properly arranged and decorated before photoshoot
To make sure properties are in a good shape before each owner stay or handover
REQUIRED SKILLS
Minimum of 2 years experience in guest relations or relevant field.
Excellent communication skills (both verbal and written).
Excellent time management and organizational skills with attention to detail.
Collaborative team player.
WHAT WE OFFER
Competitive Basic Salary
Transportation allowance
Visa/EID/Medical Fitness Covered
Medical Insurance
Annual Paid Leave
Ticket every 2 years
ADDITIONAL INFORMATION
Off days are fluctuating and are not fixed
Job Type: Full-time Ability to commute/relocate:
Al Barsha: Reliably commute or planning to relocate before starting work (Required)
Experience:
Gust Relation in UAE: 2 years (Required)
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