Job Description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com


Do what you love, care for the world, dare to challenge the status quo!


#BELIMITLESS

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What's in it for you

Employee benefit card offering discounted rates in Accor worldwide. Learning programs through our Academies. Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

We are seeking a friendly and customer-focused Guest Relation Agent (Emirati Talent) to join our team in Abu Dhabi, United Arab Emirates. As a Guest Relation Agent, you will be the face of our organization, ensuring that our guests have an exceptional experience from the moment they arrive until their departure.

Welcome and greet guests upon arrival, providing a warm and professional first impression Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process Respond to guest inquiries, requests, and concerns in a timely and courteous manner Provide information about hotel amenities and services. Coordinate with other departments to fulfill guest needs and resolve any issues Maintain accurate guest records and update information in the hotel's management system Handle guest complaints and work towards satisfactory resolutions Promote and upsell hotel services and facilities when appropriate Ensure compliance with hotel policies and procedures while maintaining high standards of customer service Assist with special events and VIP guest arrangements as needed

Qualifications

Emirati nationality is required for this position High school diploma or equivalent; Bachelor's degree in Hospitality Management or related field is preferred Excellent communication skills in both Arabic and English Strong customer service orientation with a friendly and empathetic demeanor Previous experience in hospitality or customer service is preferred Proficiency in computer systems Demonstrated problem-solving abilities and attention to detail In-depth knowledge of UAE culture, traditions, and local attractions Cultural awareness and sensitivity to diverse guest needs Ability to work flexible hours, including evenings, weekends, and holidays Strong interpersonal skills and the ability to work effectively in a team environment Professional appearance and demeanor at all times

Additional Information

Your team and working environment

Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf. At Accor, we are Heartists!

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding