• Inform and promote current and new activities at the venue (workshops, events, exhibits, programs and other services) and membership programs.

• Greet visitors in a professional and engaging manner, proactively interact and provide them with useful information and facilities and direct them to the various venue destinations.

• Maintain a professional, neat and well-groomed appearance, adhering to venue\xe2\x80\x99s uniform requirements.

• Adapt the reception for individual visitors, children, groups, schools, VIPs and people of determination

• Assist visitors on the navigation of the different multimedia resources located in the venue.

• Handle and direct queries and complaints from visitors as per venue rules and regulations.

• Report any incident to Management Staff

• Meet specific visitor needs, enhance access and encourage return visits.

• Safely store visitors\xe2\x80\x99 personal belongings in cloakroom.

• Take care for ticketing desk set up, presentation, cleanliness and monitoring prior to, during and after shift.

• Process payments through a Point of Sale (POS): cash, debit and credit cards, and balance all intakes during shift and before submitting to Management Staff.

• Actively sell admission and event tickets, services, activities and memberships and accurate collation of data related to the visitors

• Fluent in English. Bilingual in any of the following languages mandatory: Arabic, Mandarin, French, Russian, Hindi, German and Spanish

• Exceptional understanding of customer facing service

• Previous Cash management / POS experience

• Ability to handle large crowds

• Be flexible with last-minute changes and be dependable.

• Excellent communication and presentation skills; confident to present to small groups up to 20 people.

• Multitasking and flexibility to cover different areas of customer experience service.

• Positive team player with excellent interpersonal skills and conflict resolution.

• Experience in dealing with high-level(VIP) guests.

• Ability to endure long periods of standing and frequent walking throughout the shift (including late nights, weekends, and holidays, if required.)

• Reliability \xe2\x80\x93 deliver the promised service dependably and accurately.

• Tangibles \xe2\x80\x93 provide clean facilities, a warm and inviting environment, and friendly attitude

• Assurance \xe2\x80\x93 know where things are and what\xe2\x80\x99s on in the venue.

• Empathy \xe2\x80\x93 listen to visitors, paying attention to what they say, and provide personalized care.

• Responsiveness \xe2\x80\x93 provide prompt service and be willing to help.

THA Staffing