Job Description

Guest Experience Specialist - Front Office - Holiday Inn and Suites Dubai Festival City - Dubai, UAE
Position Overview
Holiday Inn and Suites Dubai Festival City is seeking a Guest Experience Specialist to deliver warm, efficient, and memorable front-office service. The role focuses on guest interaction, check-in operations, and problem resolution while ensuring every guest enjoys a brighter, stress-free stay.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality and Tourism
Function: Customer Service
Salary: 3000-4200 (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Welcome guests warmly and create a positive first impression
Acknowledge IHG Rewards members and returning guests
Manage bookings, upsell services, and provide stay-enhancement recommendations
Handle cash and credit card transactions accurately
Complete guest check-in and check-out procedures, issue keys, and manage safety deposit boxes
Respond to guest needs, preferences, messages, and concerns
Assist with billing issues and provide local information when requested
Follow all safety and security procedures and report incidents
Maintain professional grooming and represent the brand with pride
Stay aware of hotel events and activities each day
Support colleagues with additional tasks when needed
Coordinate with other departments to ensure seamless guest service
Assist with deep cleaning projects, turndown service, or other assigned duties
Ideal Profile
Strong communication and guest relations abilities
Fluent in English; additional languages are an advantage
Proficient with reading, writing, basic math, and computer systems
Experience using Opera or similar PMS preferred
High school diploma required; diploma or degree in hospitality is a plus
At least 2 years of front-desk or guest service experience in a 5-star hotel
Ability to work independently and as part of a team
Flexible to work night, weekend, and holiday shifts
Skills Set
Guest interaction and service delivery
Front desk operations and PMS use
Cash handling and billing accuracy
Problem solving and conflict resolution
Time management and multitasking
Professional communication
Attention to detail
Why Join Us
Competitive salary with industry-leading benefits
Global hotel discounts across IHG
Strong training programs and development pathways
Supportive, diverse, and inclusive work culture
Opportunity to grow within one of the world's most recognized hotel groups
About the Company
IHG Hotels and Resorts operates a major cluster at Dubai Festival City including InterContinental, Crowne Plaza, and Holiday Inn and Suites. With more than 1600 rooms and extensive dining, leisure, and events facilities, the cluster offers exceptional guest experiences supported by a large, multicultural team focused on hospitality excellence.
Job Title Guest Experience Specialist - Front Office - Holiday Inn and Suites Dubai Festival City - Dubai, UAE
Guest Experience Specialist - Front Office - Holiday Inn and Suites Dubai Festival City - Dubai, UAE
Position Overview
Holiday Inn and Suites Dubai Festival City is seeking a Guest Experience Specialist to deliver warm, efficient, and memorable front-office service. The role focuses on guest interaction, check-in operations, and problem resolution while ensuring every guest enjoys a brighter, stress-free stay.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality and Tourism
Function: Customer Service
Salary: 3000-4200 (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Welcome guests warmly and create a positive first impression
Acknowledge IHG Rewards members and returning guests
Manage bookings, upsell services, and provide stay-enhancement recommendations
Handle cash and credit card transactions accurately
Complete guest check-in and check-out procedures, issue keys, and manage safety deposit boxes
Respond to guest needs, preferences, messages, and concerns
Assist with billing issues and provide local information when requested
Follow all safety and security procedures and report incidents
Maintain professional grooming and represent the brand with pride
Stay aware of hotel events and activities each day
Support colleagues with additional tasks when needed
Coordinate with other departments to ensure seamless guest service
Assist with deep cleaning projects, turndown service, or other assigned duties
Ideal Profile
Strong communication and guest relations abilities
Fluent in English; additional languages are an advantage
Proficient with reading, writing, basic math, and computer systems
Experience using Opera or similar PMS preferred
High school diploma required; diploma or degree in hospitality is a plus
At least 2 years of front-desk or guest service experience in a 5-star hotel
Ability to work independently and as part of a team
Flexible to work night, weekend, and holiday shifts
Skills Set
Guest interaction and service delivery
Front desk operations and PMS use
Cash handling and billing accuracy
Problem solving and conflict resolution
Time management and multitasking
Professional communication
Attention to detail
Why Join Us
Competitive salary with industry-leading benefits
Global hotel discounts across IHG
Strong training programs and development pathways
Supportive, diverse, and inclusive work culture
Opportunity to grow within one of the world's most recognized hotel groups
About the Company
IHG Hotels and Resorts operates a major cluster at Dubai Festival City including InterContinental, Crowne Plaza, and Holiday Inn and Suites. With more than 1600 rooms and extensive dining, leisure, and events facilities, the cluster offers exceptional guest experiences supported by a large, multicultural team focused on hospitality excellence.
Post Details
Job Start Date
Salary from 3000.00
Salary to 4200.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required