Do you see yourself as a Front Desk Agent for Crowne Plaza\xc2\xae Dubai Festival City?

There\xe2\x80\x99s nothing complicated about dealing with business people.

They\xe2\x80\x99re just people. Doing business.

By day, international marketing superhero. By night: fluffy bath robe and a box set.

Like Liz, who\xe2\x80\x99s left her laptop cable in the cab. Or Mario, who\xe2\x80\x99s secretly missing his cats. The early riser, who\xe2\x80\x99s first in the gym. The sales team preparing for the \xe2\x80\x98big pitch\xe2\x80\x99 over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

The InterContinental Hotels Group\xc2\xae properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

A little taste of your day-to-day:

• Be the warm welcome that kicks off a memorable guest experience
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
• Stay one step ahead of guests\xe2\x80\x99 needs \xe2\x80\x93 record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you\xe2\x80\x99ll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day\xe2\x80\x99s schedule
• Jump into other ad-hoc duties when your colleagues need your help

What we need from you:

• Communication skills \xe2\x80\x93 guests and colleagues will need to come to you with concerns as well as compliments, so you\xe2\x80\x99ll be easy to talk to
• Fluency in the English language - extra language skills would be great, but not essential
• Literate and tech-savvy - you\xe2\x80\x99ll need a good grasp of reading, writing, basic maths and computers, Especially our reservations system, Opera.
• Flexibility - night, weekend and holiday shifts are all part of the job
• You\xe2\x80\x99ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Experience - ideally you\xe2\x80\x99ll have spent at least two year in a front desk or guest service position in a 5 star property
• Ability to work independently and within a team environment

What you can expect from us:

We\xe2\x80\x99ll reward all your hard work with competitive salary and benefits.

Join us and you\xe2\x80\x99ll become part of the global IHG\xc2\xae family \xe2\x80\x93 and like all families, all our individual team members share some winning characteristics. As a team, we work better together \xe2\x80\x93 we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

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