Job Description

Guest Experience Maker (GEM) Supervisor - Six Senses The Palm Dubai - Dubai, UAE
Position Overview
Six Senses The Palm Dubai is hiring a Guest Experience Maker (GEM) Supervisor to oversee daily guest operations, manage arrivals and departures, and ensure every guest receives a personalized, seamless stay. This role supports luxury guest experiences through meticulous planning, coordination, and communication across departments.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality and Tourism
Function: Customer Service
Salary: 7000-11000 (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Review daily arrivals and departures to plan and coordinate guest activities and room assignments
Handle billing requirements, block rooms for incoming guests, and resolve discrepancies
Ensure rooms are inspected prior to check-in for cleanliness and maintenance standards
Supervise handling of Special Guests, VIP Guests, and Groups for seamless experiences
Implement and maintain the guest recognition program
Assist with staff scheduling, training, and performance feedback for the Guest Experience team
Respond to guest inquiries, feedback, and complaints; log issues and ensure appropriate follow-up
Maintain department equipment in proper working condition
Uphold Six Senses service standards, LQA benchmarks, and guest satisfaction goals
Coordinate with other departments to ensure smooth guest flow from arrival to departure
Ideal Profile
Diploma or equivalent with at least 2 years of experience in a luxury hotel guest services role
Hospitality degree preferred from a recognized institute
Proficiency in MS Office and familiarity with POS, PMS, and CRM hotel systems
Strong understanding of hotel reservation policies, discounts, and procedures for local and international bookings
Excellent communication skills with strong guest-handling abilities
Fluency in English; additional languages are an advantage
Skills Set
Guest relations supervision
VIP and group handling
Reservation and arrival planning
Team coordination and training
Service recovery
Cross-department communication
Operational reporting
Attention to detail and service standards
Why Join Us
Be part of a globally recognized luxury wellness brand
Work in an inspiring environment focused on sustainability, crafted experiences, and emotional hospitality
Grow your career within Six Senses' international network
About the Company
Six Senses The Palm Dubai delivers exceptional luxury hospitality rooted in wellness, sustainability, and personalized guest experiences. The GEM team is at the heart of the resort's mission to create meaningful connections with every guest.
Job Title Guest Experience Maker (GEM) Supervisor - Six Senses The Palm Dubai - Dubai, UAE
Guest Experience Maker (GEM) Supervisor - Six Senses The Palm Dubai - Dubai, UAE
Position Overview
Six Senses The Palm Dubai is hiring a Guest Experience Maker (GEM) Supervisor to oversee daily guest operations, manage arrivals and departures, and ensure every guest receives a personalized, seamless stay. This role supports luxury guest experiences through meticulous planning, coordination, and communication across departments.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality and Tourism
Function: Customer Service
Salary: 7000-11000 (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Review daily arrivals and departures to plan and coordinate guest activities and room assignments
Handle billing requirements, block rooms for incoming guests, and resolve discrepancies
Ensure rooms are inspected prior to check-in for cleanliness and maintenance standards
Supervise handling of Special Guests, VIP Guests, and Groups for seamless experiences
Implement and maintain the guest recognition program
Assist with staff scheduling, training, and performance feedback for the Guest Experience team
Respond to guest inquiries, feedback, and complaints; log issues and ensure appropriate follow-up
Maintain department equipment in proper working condition
Uphold Six Senses service standards, LQA benchmarks, and guest satisfaction goals
Coordinate with other departments to ensure smooth guest flow from arrival to departure
Ideal Profile
Diploma or equivalent with at least 2 years of experience in a luxury hotel guest services role
Hospitality degree preferred from a recognized institute
Proficiency in MS Office and familiarity with POS, PMS, and CRM hotel systems
Strong understanding of hotel reservation policies, discounts, and procedures for local and international bookings
Excellent communication skills with strong guest-handling abilities
Fluency in English; additional languages are an advantage
Skills Set
Guest relations supervision
VIP and group handling
Reservation and arrival planning
Team coordination and training
Service recovery
Cross-department communication
Operational reporting
Attention to detail and service standards
Why Join Us
Be part of a globally recognized luxury wellness brand
Work in an inspiring environment focused on sustainability, crafted experiences, and emotional hospitality
Grow your career within Six Senses' international network
About the Company
Six Senses The Palm Dubai delivers exceptional luxury hospitality rooted in wellness, sustainability, and personalized guest experiences. The GEM team is at the heart of the resort's mission to create meaningful connections with every guest.
Post Details
Job Start Date
Salary from 7000.00
Salary to 11000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required