Guest Experience Lead
Dubai, DU, AE, United Arab Emirates
Job Description
Our Company into luxury vacation rentals, is seeking a highly organized and service-driven
Guest Experience & Reservations Lead
. This is a key leadership role responsible for delivering a seamless guest journey and managing end-to-end reservations across all platforms -- from initial booking to post-stay feedback.Role Overview:
You will oversee the guest experience lifecycle, reservations team, and quality control processes to ensure service excellence and operational efficiency. The role demands a blend of hospitality passion, systems thinking, and leadership capability.
Key Responsibilities:
Oversee the full guest journey from booking to post-departure Manage and audit reservations across OTAs and direct platforms Lead and coach the Guest Relations and Reservations team Ensure high service quality and resolve guest issues promptly Analyze feedback and prepare regular performance reports Collaborate with operations and finance for smooth execution.
What We're Looking For:
Minimum 4 years' experience in guest experience, reservations, or hospitality operations Proven leadership experience in managing hospitality or vacation rental teams Strong understanding of OTAs, PMS platforms, CRM tools, and SOP implementation Excellent communication, problem-solving, and process management skills Detail-oriented with a guest-first mindset and ability to work under pressure
Job Type: Full-time
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Job Detail
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Job IdJD2068167
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned