Job Description

Guest Experience Expert - Sheraton Mall of the Emirates Hotel Dubai - Dubai, UAE
Position Overview
This role ensures smooth and welcoming guest interactions across the hotel by assisting with front-of-house services, responding to guest needs, and supporting daily operations. The Guest Experience Expert helps maintain Sheraton's signature hospitality by creating meaningful connections and ensuring guests feel informed, supported, and valued throughout their stay.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Guest Services-Concierge
Salary: 4000-6000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Support front-office operations including check-in, check-out, and guest inquiries
Respond promptly and professionally to guest requests and concerns
Provide local area recommendations, hotel service information, and activity suggestions
Move across multiple service points to ensure smooth guest flow and operations
Prepare reports, update records, and maintain accurate communication logs
Ensure compliance with safety, cleanliness, and service standards
Protect company assets, maintain confidentiality, and follow hotel policies
Maintain a polished and professional appearance at all times
Collaborate with team members to enhance guest satisfaction
Anticipate guest needs and take initiative to elevate the guest experience
Assist with additional operational tasks assigned by supervisors
Ideal Profile
Previous experience in guest services, customer relations, or hospitality operations
Strong communication capabilities and a guest-first mindset
Ability to move between departments and multitask in a fast-paced environment
Professional, confident, and able to handle guest interactions calmly
Physically able to stand, walk, and assist during long shifts
Positive, team-oriented, and adaptable personality
Attention to detail with strong problem-solving abilities
Skills Set
Guest relations
Customer service
Front desk operations
Communication
Service coordination
Problem-solving
Multitasking
Professional etiquette
Teamwork
Local area familiarity
Why Join Us
Become part of the global Sheraton community known for connection, belonging, and meaningful guest experiences
Access structured career development programs through Marriott International
Work in a supportive, diverse, and inclusive environment
Opportunities to grow across a global network of more than 30 Marriott brands
About the Company
Sheraton Mall of the Emirates Hotel Dubai is part of Marriott International's renowned hospitality portfolio. Since 1937, Sheraton has been a place where people come together and feel connected. With over 400 locations worldwide, Sheraton delivers thoughtful service and memorable experiences, backed by Marriott's global standards and commitment to employee well-being and career growth.
Job Title Guest Experience Expert - Sheraton Mall of the Emirates Hotel Dubai - Dubai, UAE
Guest Experience Expert - Sheraton Mall of the Emirates Hotel Dubai - Dubai, UAE
Position Overview
This role ensures smooth and welcoming guest interactions across the hotel by assisting with front-of-house services, responding to guest needs, and supporting daily operations. The Guest Experience Expert helps maintain Sheraton's signature hospitality by creating meaningful connections and ensuring guests feel informed, supported, and valued throughout their stay.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Guest Services-Concierge
Salary: 4000-6000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Support front-office operations including check-in, check-out, and guest inquiries
Respond promptly and professionally to guest requests and concerns
Provide local area recommendations, hotel service information, and activity suggestions
Move across multiple service points to ensure smooth guest flow and operations
Prepare reports, update records, and maintain accurate communication logs
Ensure compliance with safety, cleanliness, and service standards
Protect company assets, maintain confidentiality, and follow hotel policies
Maintain a polished and professional appearance at all times
Collaborate with team members to enhance guest satisfaction
Anticipate guest needs and take initiative to elevate the guest experience
Assist with additional operational tasks assigned by supervisors
Ideal Profile
Previous experience in guest services, customer relations, or hospitality operations
Strong communication capabilities and a guest-first mindset
Ability to move between departments and multitask in a fast-paced environment
Professional, confident, and able to handle guest interactions calmly
Physically able to stand, walk, and assist during long shifts
Positive, team-oriented, and adaptable personality
Attention to detail with strong problem-solving abilities
Skills Set
Guest relations
Customer service
Front desk operations
Communication
Service coordination
Problem-solving
Multitasking
Professional etiquette
Teamwork
Local area familiarity
Why Join Us
Become part of the global Sheraton community known for connection, belonging, and meaningful guest experiences
Access structured career development programs through Marriott International
Work in a supportive, diverse, and inclusive environment
Opportunities to grow across a global network of more than 30 Marriott brands
About the Company
Sheraton Mall of the Emirates Hotel Dubai is part of Marriott International's renowned hospitality portfolio. Since 1937, Sheraton has been a place where people come together and feel connected. With over 400 locations worldwide, Sheraton delivers thoughtful service and memorable experiences, backed by Marriott's global standards and commitment to employee well-being and career growth.
Post Details
Job Start Date
Salary from 4000.00
Salary to 6000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required