Job Description

Description of the company Design and pos on the most beautiful beach of the Moroccan Riviera, between sea and mountain, an Arty-Chic Resort that invites you to live a Luxury Playful Experience, sublimated by the meeting of cultures. Bathed in light and clart, Sofitel Tamuda Bay Beach & Spa, an exclusive and vibrant address. Job description Supervision of the correct implementation of the quality plan, carrying out daily checks on compliance with standards and work procedures that involve both staff and customers. -Propose and implement improvements in the quality of services that contribute to improving customer experience-Personalized reception of Accor Live Limitless customers and follow-up of their day. -Planning and organization of daily VIPS with the relevant departments (rooms, maintenance, sheds, reception) -Capture of requests for customer quality evaluation. -Action plans with the services concerned for the follow-up of improvement points. -Team work with the departments-Loyalty of the client in the program ALL points. -R alisation and daily follow-up in the HEARTIST programme (Sparkle moments). -Punctual attention in the reception service. Qualifications-Passion for customer service, initiative, creativity providing new ideas to make our customers' day as m morable as possible. -Positive attitude towards favourable situations and stress management.

Full time