Job Description

Guest Experience Agent - Holiday Inn & Staybridge Suites Dubai Business Bay - Dubai, UAE
Position Overview
Holiday Inn & Staybridge Suites Dubai Business Bay is seeking a Guest Experience Agent to deliver warm, seamless, and memorable service from the moment guests arrive. This role focuses on front desk operations, guest communication, reservations, and overall hospitality engagement to ensure every stay is smooth, welcoming, and enjoyable.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality and Tourism
Function: Customer Service
Salary: 3500-4500 (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Answer incoming calls professionally and handle guest inquiries promptly
Manage reservations and update bookings using hotel systems
Coordinate with internal departments to fulfill guest requests
Handle guest check-ins and check-outs with accuracy and warmth
Assist guests with luggage and explain hotel facilities and services
Provide guidance on local attractions, dining options, and transport
Resolve guest issues calmly and efficiently
Maintain updated knowledge of hotel policies, promotions, and rates
Process cash and card transactions securely
Keep the front desk, lobby, and guest waiting areas clean and organized
Support administrative tasks such as filing, data entry, and reporting
Ensure guest satisfaction through personalized service
Ideal Profile
Experience in customer service or hospitality roles
Strong communication and interpersonal skills
Knowledge of reservation systems such as Opera
Ability to handle multiple calls and requests efficiently
Calm approach to handling guest complaints
Strong attention to detail and accuracy
Good organizational and multitasking abilities
Basic math skills for financial transactions
Flexibility to work shifts, weekends, and holidays
Fluency in English; additional languages appreciated
Skills Set
Customer service excellence
Front desk operations
Telephone and reservation handling
Cashiering and billing
Problem resolution
Local area knowledge
Multitasking and organization
Team collaboration
Why Join Us
Work in an energetic, guest-focused environment
Be part of a supportive team that values personal growth
Access global IHG career opportunities and world-class training
Enjoy staff benefits, discounts, and a positive workplace culture
About the Company
Holiday Inn & Staybridge Suites Dubai Business Bay offers a vibrant stay experience in one of Dubai's most iconic neighborhoods. The cluster combines modern rooms, serviced apartments, dining venues, and event spaces with IHG's commitment to warm hospitality, helping guests feel welcome, supported, and inspired throughout their stay.
Job Title Guest Experience Agent - Holiday Inn & Staybridge Suites Dubai Business Bay - Dubai, UAE
Guest Experience Agent - Holiday Inn & Staybridge Suites Dubai Business Bay - Dubai, UAE
Position Overview
Holiday Inn & Staybridge Suites Dubai Business Bay is seeking a Guest Experience Agent to deliver warm, seamless, and memorable service from the moment guests arrive. This role focuses on front desk operations, guest communication, reservations, and overall hospitality engagement to ensure every stay is smooth, welcoming, and enjoyable.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality and Tourism
Function: Customer Service
Salary: 3500-4500 (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Answer incoming calls professionally and handle guest inquiries promptly
Manage reservations and update bookings using hotel systems
Coordinate with internal departments to fulfill guest requests
Handle guest check-ins and check-outs with accuracy and warmth
Assist guests with luggage and explain hotel facilities and services
Provide guidance on local attractions, dining options, and transport
Resolve guest issues calmly and efficiently
Maintain updated knowledge of hotel policies, promotions, and rates
Process cash and card transactions securely
Keep the front desk, lobby, and guest waiting areas clean and organized
Support administrative tasks such as filing, data entry, and reporting
Ensure guest satisfaction through personalized service
Ideal Profile
Experience in customer service or hospitality roles
Strong communication and interpersonal skills
Knowledge of reservation systems such as Opera
Ability to handle multiple calls and requests efficiently
Calm approach to handling guest complaints
Strong attention to detail and accuracy
Good organizational and multitasking abilities
Basic math skills for financial transactions
Flexibility to work shifts, weekends, and holidays
Fluency in English; additional languages appreciated
Skills Set
Customer service excellence
Front desk operations
Telephone and reservation handling
Cashiering and billing
Problem resolution
Local area knowledge
Multitasking and organization
Team collaboration
Why Join Us
Work in an energetic, guest-focused environment
Be part of a supportive team that values personal growth
Access global IHG career opportunities and world-class training
Enjoy staff benefits, discounts, and a positive workplace culture
About the Company
Holiday Inn & Staybridge Suites Dubai Business Bay offers a vibrant stay experience in one of Dubai's most iconic neighborhoods. The cluster combines modern rooms, serviced apartments, dining venues, and event spaces with IHG's commitment to warm hospitality, helping guests feel welcome, supported, and inspired throughout their stay.
Post Details
Job Start Date
Salary from 3500.00
Salary to 4500.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required