Job Description

Position Level: Department Head Reports to: Director of Rooms Our client, an ultra-luxury resort in Oman's breathtaking landscape, is currently seeking a Guest Activity Manager to lead and elevate all aspects of guest recreational activities, ensuring exceptional service standards and memorable experiences throughout their stay. Requirements: A Bachelor's degree or diploma in hospitality or a related field is required. Minimum of five years of relevant experience in water sports, hospitality, or recreational services. A combination of relevant education and hands-on experience that demonstrates the required skills and competencies may also be considered. Relevant experience in an ultra-luxury resort setting is essential. Strong verbal and written communication skills in English. Solid knowledge of water sports activities, including safety procedures and emergency response protocols. Certified or knowledgeable in first aid and basic life-saving techniques. Advanced computer literacy, particularly in Microsoft Office applications. Work experience in a remote location is a plus Responsibilities: Demonstrate a full understanding of the company's vision and values, and consistently reflect them in all professional activities. Support the Director of Rooms in maintaining the highest level of service excellence across the department. Oversee smooth daily operations by working closely with the Front Office and other relevant teams. Lead daily briefings and weekly meetings, ensuring effective communication and timely follow-up. Conduct regular check-ins with airport service staff to ensure consistency and service alignment. Maintain and improve service standards to enhance guest satisfaction and quality audit scores. Oversee and implement service evaluations such as mystery shopper programs. Manage departmental training in collaboration with resort training plans. Promote a supportive and growth-oriented environment to foster team development. Drive interdepartmental communication to promote collaboration and motivation. Supervise accurate billing, cash control, and authorization of discounts or complimentary services. Ensure all guests receive a warm welcome upon arrival and a personalized farewell upon departure. Promote resort services to encourage guest retention and satisfaction. Drive and monitor upselling programs and identify additional revenue opportunities. Support familiarization trips and media visits in collaboration with the Guest Relations team. Maintain detailed logs of guest feedback, incidents, and maintenance issues. Handle emergencies such as security or medical incidents per protocol. Ensure accurate daily guest registration and system updates. Build positive relationships with colleagues to support team morale and a collaborative work environment. Provide suggestions for operational improvements and service enhancements.

Maintain awareness of health, safety, fire, and emergency procedures. Uphold high standards of personal grooming, professional behavior, and appearance. Represent the resort with professionalism and courtesy in all guest and team interactions. Attend all required meetings and training sessions. Act with honesty, integrity, and in accordance with local laws and company policies. Perform any additional tasks assigned by management. Arrive punctually for shifts in full compliance with uniform and grooming standards.