Job Description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?


A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.


Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express

ABOUT THE ROLE:

Ensure that all shipments - both inbound and outbound - are processed according to local and DHL Network standards and that transit times are met.


Being part of the Gateway facility team, the operations agent also plays the role of a courier/driver agent outside the facility.

YOUR TASKS:

Customer

Attend to customer need at all times in a professional, friendly and courteous manner. Provide timely customer feedback to Team Leaders and Supervisor Follow up on all customer enquiries. Direct Customer to the right DHL department when further information is required.

Operations Centre Supervisor

Inform Supervisors and Team Leaders on all service-related issues. Be accountable and honest and meet performance expectations. To provide suggestions to improve operation efficiencies or business need. To be able to meet special delivery & PU expectations. Participate in warehouse processing, sorting, loading, unloading, shuttling and any task part of the TH, GTW warehouse, Clearance or RAMP activity.
All Operations Staff

Build-up a reliable relationship to facilitate the daily operations activities. Co-ordinate within shift operations to meet operational demands at a high service quality. Understand and comply with the requirement from other Gateways and Hubs. Assist in ensuring maintenance requirements of facility, equipment and infrastructure, are carried out in accordance with regional guidelines and company image. Maintain the good relations and follow-up the special requirement if necessary. Expand knowledge to other roles within Operations in order to carry out these functions through a rotational shift mechanism.

Customs & other regulatory agencies.

Activate the process flow to comply with the regulatory policy and manage the daily activities.
Third Party Agents

To be able to work with contractors to ensure that shipments beyond a DHL agent capability are attended to on a urgent basis To alert Team Leaders/Despatch Officers in advance when contractor help is required. To be able to separate shipment belonging to contactor early

Customer Services Team/Despatch Team

To meet the expectation of delivery and PU as per service standards. To provide quality feedback to customer service on service incidents when arises. To be able to communicate with Despatch / CS when customer needs changes and uses initiative to meet customer need.

Sales Team

To be able to provide good sales lead to sales team. To build good rapport with sales team and customer for continuous business To be able to provide quality feedback to Sales when shipment profile changes or when competitors are prospecting the customer.

General

Ensure that all equipment functionally tested before the operation starts Ensure Safe driving of ramp machinery/equipment Ensure correct handling of equipment and check/storage of equipment post Ops To work where labour is required, including cleaning (5S) Ensure that the work area at any time is clean and tidy Report any damage, defects or errors to TL/SPVR Ensure process compliance, and meeting local and DHL specific safety regulations Know the work area and where to find first aid and firefighting equipment Ensure all cash resulting from the delivery or collection of shipments are handed immediately on the same day of the transaction to the ops cashier/Supervisor.

Processing inbound and outbound materials


Ensure the attainment of both inbound and outbound shipment clearance, efficiently within clearance performance targets and transit time. Process inbound material upon arrival and make sure material is available on time to sort area and any material not going out for delivery is secured according to the Security policy and procedures. Process outbound material according to the latest processes and procedures. Arrange / attend physical inspections of shipments by authorities and record actions. Monitor the registration / license requirements for DHL Customs facilities. Electronically Record via a scanner (or manually if required) all shipment process activities. Ensure that sorting process is completed properly according to network standards splits. Provide accurate and complete paperwork records for shipment movement and any financial transactions. Ensure MPS (perfect shipments) are injected to our network. Ensure that all handling processes are completed in a timely and professional manner as per DHL standards. Load and off-load Aircraft/ULDs and trucks coming through the GTW, and to work according to the instructions given by the Team leader & Supervisor.

Shipment delivery and collection


Part of a combined facility, the warehouse agent can also be called for PUD activities as well, so he shall be able to do the following:

Deliver without delay all inbound shipments. Collect within a standard time frame, all Outbound Shipments and ensure these are passed over to Outbound Processing without delay. Ensure good maintenance of the allocated vehicle. Perform duties professionally and courteously in line with Company image with respect to all road users. Ensure the security and integrity of all shipments whilst in his/her care. Ensure that all necessary papework for shipments associated with pick-ups and deliveries is fully compliant to the DHL standards before freight is sent to OB processing. Reconcile all non-delivered shipments and ensure priority is given to these for the next delivery cycle.
Process Area and Equipment Maintenance


Ensure that all relevant equipment is operating and take corrective actions where equipment failure and to be proactive through taking action where equipment is falling below operating standards

Keep the process area clean and tidy and make sure it is ready for the next process cycle.

Service Information & Network Communication

Proper reporting for all incident and gateway performance to the Network. Identify and action exception handling according to exception handling procedures, including proactive updating the relevant databases. Prepares daily operations/recap summaries and disseminates to the network. Reports on progress and resolution of incidents, e.g. offload issues, alternative uplift and security cases. Carry out any administrative task that is required for the Operations Centre Perform network and administrative duties on behalf of the Network Control Group in order to provide and disseminate network and shipment information generally within tight time frames. Respond to tracing request from the network

YOUR PROFILE:

BAC +2 More than 1 year of Driving Experience with Driving License 'B' & 'C' Prior experience in a service transportation preferable

Skills


Driving License B & C
Communication skills (French and English), spoken and written
Software skills (Word ,Excel ,PowerPoint ,etc..)