Job Description

Coordinates group room reservations and related functions with in-house departments, affiliates, and outside group contacts. Maintain ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests.

Main responsibility to take care of daily allocation groups and tour series and support Group housing team in daily tasks.

Check availability, coordinate with sales, hotel departments and customers to ensure consistency, high level of service and implementing a smooth operation prior to the group's arrival. Responsible for data collection, inventory and reservation duties. To maintain regular communication between reservations and the hotel recognizes opportunities to maximize group revenue by up selling and offering enhancements to group rooms.

Skills and Knowledge

Knowledgeable in conference, events sales and transient pricing.

Communication skills - written & verbal, presentation style.

Uses problem-solving methodology for decision-making and follow up.

Experience and reference from similar role with 2 years' experience.

Excellent analytical and numerical ability.

Worked previously in reservations or Front Office.

Knowledge of group bookings and Brand Standards & Processes.

Strong customer development and relationship management skills.

Knowledge of bedroom types and capabilities.

Knowledge of current trends in group management and group's technology.

Knowledge of overall hotel operations as they affect department.

Strong organizational skills.

Ability to use Microsoft Office software applications and hotel system applications - Opera.

Good telephone technique.

Rooms Reservations Processing

Accurately process reservations, changes, and cancellations via correspondence of group rooming lists or by any other media so selected by group client, and approved by the hotel.

Load group blocks in Opera, including booking suites following the established booking procedures.

Accurately process VIP and staff reservations, including complimentary rooms.

Review group resumes and group cover sheets and rooming lists to ensure accuracy and fulfill any special requests.

Be able to process and build/take from blocks for affiliate groups, including tracking and maintaining inventory.

General Rooming and Group Billing

Classify, record, and summarize rooming and billing data to compile and keep rooming and billing records.

Understand and facilitate the process of overflow rooms with Event Manager and group contact.

Attend all pre-convention meetings related to specific group and housing procedures.

Be available on the major arrival dates for all assigned groups, including assisting the front desk with any issues that arise regarding group.

Communicate weekly with Revenue Managers and Event Managers as to the status of the groups.

Work closely with group contacts, maintaining open lines of communication regarding changes in status of each group, i.e. pickup, slippage, cutoff dates, etc.

Documentation/Reporting.

Record, store, and/or analyze information using property software.

Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.

Complete reports as specified.

Managing events

Manages bedrooms only events.

Manages other small corporate bookings or social events as requested.

Performs other related tasks as assigned by management.

Assists Management

Coordinate tasks and work with other departments to ensure that the department runs efficiently.

Performs other related tasks as assigned by management.

Job Type: Full-time