Job Description

Job Purpose

Reporting to the CCO, the Group Head of IT is a hands-on technical and management role. The Group Head of IT is responsible for proactively managing IT technologies and a team of technical IT infrastructure personnel; developing and establishing IT infrastructure standards and procedures; analysis, design, deployment and operations of IT software and hardware systems supporting Artan's businesses. Group Head of IT must also ensure the robustness and security of the IT infrastructure.

Key Relationships

Internal: Executive Management, SBU heads, HOD's

Duties and Responsibilities

Operational Management

Oversee all aspects of IT department operations including IT infrastructure, Communication (LAN, WAN, email, etc), database, backup recovery, regulatory compliance

Manage the day-to-day operations of the IT group including downtime, reporting service levels, defining and tracking IT operational metrics and providing status to management

Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics

Maintains overall security of Artan's network, systems and data

Owns and maintains strict controls on data/system backups and recoverability

Management staff members in their daily activities as well as supporting business projects

Develop and manage relationships with vendors in support of staff growth and systems support

Manage overall capacity utilization of Server/hardware environment ensuring it is optimized to meet Artan's business requirements

Undertake risk assessments of both hardware and software for both internal and external business clients

Oversee outsourced software development relationships, development and delivery

Ensures a proactive approach in staying up to date on current projects in progress, projects in the pipeline and operational issues, including industry technology trends and applicability of software/hardware solutions

Strategy and Planning

Contribute to the development of IT departmental strategies to align with the overall business strategy

Develop and implement hardware and software standards for network, services, databases, wireless technology, file and print services, etc

Develop and implement data retention standards develop and maintain overall backup and recovery strategy (Disaster Recovery and Business Continuity)

Development, implement and maintain processes and procedures for effective delivery of services and compliance with regulatory guidance

Establish and implement 'best practice' standards as well as departmental policies and procedures

Overall responsibility for strategic planning for system upgrades

Determine, recommend and implement hardware and software upgrades for business applications, server hardware, network equipment, desktop, laptop etc

Team Management

The incumbent needs to oversee the quality of work and productivity of the team member(s) and provide guidance and direction wherever necessary.

Any other tasks, duties & responsibilities that may be added from time to time as relevant to business requirements.

Skills

Significant experience in managing IT projects from inception to delivery either in a web development or systems management environment.

Exceptional hands-on experience with software development or systems management.

Large awareness of the current technology and a passion to seek more information for upcoming technologies.

Must have documented working experience with Microsoft Windows Environments, including MS-SQL 2003 and Microsoft Exchange 2003, Internet Information Server and other applications.

Experience with Microsoft windows configuration, installation, maintenance, support and troubleshooting of TCP/IP, networks supporting VOIP telephony, microcomputers and other systems; system development, complex project management, knowledge of CISCO network hardware, Citrix Virtualization, client/server technology and Internet/intranets.

Must be aware of or hold experience managing/developing open-source software.

Strong communication skills with the ability to explain technical issues to non-technical colleagues. Must be creative, with initiative and drive.

Must take a proactive approach and be a team player.

Strong written and oral communication skills.

Strong interpersonal skills.

Education & Qualifications

Bachelor's degree in computer science/information technology or equivalent is essential

Master's Degree in the above fields is preferred

Certifications in Microsoft/Citrix technologies are a requirement

ITIL or PMI Certification is preferred

Experience

Minimum of 10 - 15 years' experience in technical operations, and strategy and planning management

Must have working experience with Microsoft Windows Environments, including MS-SQL 2003 and Microsoft Exchange 2003, Internet Information Server and other applications

Experience with Microsoft windows configuration, installation, maintenance, support and troubleshooting of TCP/IP, networks supporting VOIP telephony, microcomputers and other systems; system development, complex project management, knowledge of CISCO network hardware, Citrix Virtualization, client/server technology and Internet/intranets

Must be aware of or have experience managing/developing open-source software

Significant experience in managing IT projects from inception to delivery either in a web development or systems management environment

Job Types: Full-time, Permanent

Education:

Master's (Preferred)
Experience:

technical operations, and strategy and planning: 10 years (Required)
License/Certification:

* ITIL OR PMI (Preferred)