Job Description

Beond is seeking a Ground Operations Supervisor to oversee and coordinate Ground operations at Dubai (DWC), ensuring safe, compliant, and efficient aircraft turnarounds.


This role provides continuous on-site supervision of outsourced ground handling activities, with a focus on turnaround control, service provider oversight, and on-time performance (OTP). Liaise with internal stakeholders and external partners to manage day-of-operations, address irregularities, and support consistent operational performance and passenger experience at DWC.

Responsibilities:

Provide on-site supervision and coordination of aircraft turnarounds at DWC, ensuring safe, compliant, and timely ground operations. Oversee outsourced ground handling services, including ramp activities, aircraft servicing, fueling coordination, load control, and baggage handling. Act as the primary operational interface between the ground handling agent, flight crew, and OCC during ground time. Monitor ground operations performance and actively manage delays, with particular focus on turnaround milestones and OTP improvement. Ensure passenger handling processes support a consistent and professional experience from check-in through boarding, in coordination with the handling agent. Liaise with airport authorities, service providers, and internal stakeholders to ensure compliance with Beond procedures, and local regulations. Identify operational risks, service deficiencies, and non-compliances, and initiate immediate corrective actions where required. Support investigations, reporting, and follow-up actions related to delays, incidents, or operational irregularities. Provide regular operational feedback and performance reports to Head of Ground Operations and Ground Operations Manager Outstations.

Requirements

Diploma or Bachelor's degree in Aviation, Operations, or a related field (relevant operational experience may be accepted in lieu of formal qualification). Minimum 4-6 years of experience in airline ground operations, ramp, load control, or station operations, with at least 2 years in a supervisory or coordination role. Demonstrated hands-on experience in aircraft turnaround coordination, including oversight of ramp operations, passenger handling, baggage, and outsourced ground services. Working knowledge of aviation regulations, airside safety requirements, and ground handling standards, with exposure to IOSA or similar audit frameworks considered an advantage. Strong organizational skills with the ability to prioritize tasks, manage competing operational demands, and maintain situational awareness during live operations. * Ability to perform effectively in a fast-paced, disruption-prone operational environment, including irregular operations and time-critical decision-making.