Graduate Application Support Engineer \u007c Uae National
Abu Dhabi, United Arab Emirates
Job Description
b'
R3\xe2\x80\x99s Professional Services is comprised of innovative problem-solvers and strategic, fast-moving engineers and consultants who collaborate with customers to solve their challenges and build business solutions. As part of the post-sales organisation, Professional Services is responsible for driving successful customer outcomes through supporting the design, build and deployment of solutions. This team provides you with the opportunity to solve real-world business and technical challenges with large global corporates, banks and start-ups across many industries \xe2\x80\x93 Financial Services, Real Estate, Energy, Digital Assets, Identity and Healthcare.
Responsibilities:
- Liaise with customers to try and fix issues
- Provide an initial single point of contact for incoming technical issues related to R3 products and applications
- Respond to customer issues across the product line within response time SLAs
- Conduct daily operations - including team operations, process improvement and information sharing
- Ensure all support requests (no matter how small) are ticketed, and all investigation progress is added
- Take part in handovers to other teams in different geographies as required.
- Ensure customers are updated regularly and frequently with the investigation progress of 1st Line tickets
- Ensure all operational processes defined by the firm are followed and respected.
- Constantly strive to identify and implement improvements to the team\'s technologies, processes and methodologies
Key Skills Required:
- Customer-facing solid skills with a proactive can-do attitude.
- Essential networking investigation (e.g. connectivity issues, network traces)
- Familiarity with operational monitoring tools
Advantageous Skills & Experience:
- Experience working on enterprise development projects
- Understanding and experience with Incident Management processes
At R3, we encourage a diverse and inclusive workforce. If you don\xe2\x80\x99t meet all of the above criteria, but you think you\xe2\x80\x99d be a great addition to R3, send us your CV. We\xe2\x80\x99re always interested in meeting collaborative people who are excited to work with us.
Please note that this role is based in Abu Dhabi, in order to apply for the role you will need to be a UAE national.
R3 is leading the future of digital finance by powering multi-party solutions that deliver digital trust and unlocking greater potential for regulated businesses everywhere. R3ers center around our core values \xe2\x80\x93 Collaborative, Ownership, Bold and Customer First \xe2\x80\x93 as a result our flagship DLT platform, Corda, is trusted by the world\xe2\x80\x99s leading financial market infrastructures (FMIs), exchanges, central banks and commercial banks.
Please note that this role is based in Abu Dhabi, in order to apply for the role you will need to be a UAE national.
R3 is leading the future of digital finance by powering multi-party solutions that deliver digital trust and unlocking greater potential for regulated businesses everywhere. R3ers center around our core values \xe2\x80\x93 Collaborative, Ownership, Bold and Customer First \xe2\x80\x93 as a result our flagship DLT platform, Corda, is trusted by the world\xe2\x80\x99s leading financial market infrastructures (FMIs), exchanges, central banks and commercial banks.
Corda is an open and permissioned distributed application platform that empowers regulated institutions to realize the full potential of direct digital collaboration to solve complex multi-party workflows.
R3 is is proud to be an equal opportunity workplace. We are a diverse and inclusive workplace that supports all ethnicities, races, genders, sexual orientations, origins, disability and veteran status and cultures. At R3, we\xe2\x80\x99re committed to fostering an environment where individuality\xe2\x80\x93not conformity\xe2\x80\x93is embraced and valued because we believe our collective differences are what make us better together. If you don\xe2\x80\x99t meet all of the above criteria, but you think you\xe2\x80\x99d be a great addition to R3, send us your CV/resume. We\xe2\x80\x99re always interested in meeting bold, collaborative people who are excited to work with us.
R3 is is proud to be an equal opportunity workplace. We are a diverse and inclusive workplace that supports all ethnicities, races, genders, sexual orientations, origins, disability and veteran status and cultures. At R3, we\xe2\x80\x99re committed to fostering an environment where individuality\xe2\x80\x93not conformity\xe2\x80\x93is embraced and valued because we believe our collective differences are what make us better together. If you don\xe2\x80\x99t meet all of the above criteria, but you think you\xe2\x80\x99d be a great addition to R3, send us your CV/resume. We\xe2\x80\x99re always interested in meeting bold, collaborative people who are excited to work with us.
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1641045
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationAbu Dhabi, United Arab Emirates
-
EducationNot mentioned