Job Description

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Job Title: Global Sales Development Manager - CRM Business and Systems
Posting Start Date: 8/27/25
:
Purpose of the Job
This role will be leading the strategic evolution and operational excellence of our Salesforce.com platform.
from a business perspective.
A Techo-Functional role to act as the critical bridge between business/sales operations and our technology teams, ensuring Salesforce.com is maximized to drive growth, efficiency, and exceptional user experiences.
The scope will be instrumental in translating complex business needs into a scalable, impactful Salesforce
solutions, fostering adoption, and demonstrating tangible ROI, working closely with our Salesforce Product
Owner on the technical delivery side.

Salesforce Solution Strategy & Design:

• Lead the strategic design and architectural planning of Salesforce solutions from a business

perspective, defining custom objects, fields, validation rules, page layouts, and automation.
(workflows, process builders, flows).

• Partner with the Tech Salesforce Product Owner to design and implement new Salesforce modules

(e.g., targets, incentives, forecasting, reporting), aligning with our strategic business roadmap.
Business Process Optimization & Adoption:

• Define and enforce data governance policies, develop data quality strategies, and establish/track

Key Performance Indicators (KPIs) to report on (ROI) for all Salesforce initiatives.

• Develop and execute comprehensive user adoption strategies, including identifying training needs

and championing Salesforce best practices across the organization.
Project & Performance Management:

• Own the end-to-end project management for business-led Salesforce enhancements, from

requirements to UAT, training, and deployment coordination.

• Develop detailed project plans, manage timelines, and ensure all initiatives deliver defined business

objectives and commercial value, collaborating with the Tech Salesforce Product Owner.
Platform Enablement & Strategic Collaboration:

• Lead change management efforts for Salesforce implementations, ensuring smooth transitions and

maximizing user acceptance.

• Collaborate with the Tech Salesforce Product Owner and IT on integration strategies, focusing on

seamless data flow and process automation from a business perspective.
Job Requirements - Experience and Education

• Education: Bachelor's degree in business administration, Information Systems, Computer Science, or a related field. Master's degree (MBA or related field) preferred.

• Experience: 10+ years of progressive experience in Salesforce.com administration, configuration, and solution design, with a demonstrably strong focus on business optimization, digital transformation, and delivering tangible commercial value.

• Mandatory Technical Skills:

o Multiple Advanced Salesforce Certifications required, such as Salesforce Certified Application Architect and/or System Architect. Additional certifications like Sales Cloud Consultant, Service Cloud Consultant, and Marketing Cloud Consultant are mandatory.
o Proficiency in PowerPoint for executive reporting and Excel for commercial analysis is mandatory.
o Experience in project management routines and tools are mandatory.

• Soft Skills & Competencies:

o Strong execution mindset, with the ability to operationalize strategies and drive measurable outcomes.
o Ability to influence and coordinate across regional sales teams without direct reporting authority.
o Excellent stakeholder management and cross-functional collaboration skills.
o Strong problem-solving & analytical mindset, with an ability to identify improvement opportunities.
o Customer-centric approach with attention to detail and process optimization.

Skills Required