Job Description

Citi - Services - Investor Services
Services sits at the core of Citi's global network, with an industry footprint spanning 95 countries, including our sub-custody network in 63 of them. We serve approximately 19,000 clients which include large corporations, banks and broker dealers, commercial bank mid-market companies and investment managers
As part of Citi's Services organisation, Investor Services is a global business that provides Custody, Fund Services, and Agency Lending to global institutional investors such as asset managers, SWFs, Central Banks, Insurance, Banks and other Financial Intermediaries. Investor Services is a top 4 provider globally and operates the largest network with a presence in 60+ countries and when combined with Services
Position summary
The Head of SWFs and Central Banks is a senior leadership role responsible for driving the strategy, revenue growth, client engagement and external market positioning for the segment globally. This individual will lead a global team of sales and client executive professionals and be directly accountable for delivering commercial outcomes aligned with the company's broader strategic objectives. The role will own C-suite relationships, be seen a trusted client partner and deliver positive outcomes for our most important clients.
The Head of SWFs and Central Banks will play a critical role in defining go-to-market plans, identifying growth opportunities within the segment, and ensuring the successful execution of complex, multi-jurisdictional deals. This role requires deep market insight, exceptional stakeholder management skills, and a proven ability to influence, including regular interaction with the C-suite of both clients and internal executive leadership.
The role also works in close partnership with FI Sales Head, Issuer Services, Banking and Markets to drive One Citi / pan-Services client solutions.
The ideal candidate will be a dynamic and inspirational leader who brings a strong track record of sales success and managed a world class sales process. This individual will have direct experience of winning new mandates in this segment and owning the most senior client relationships. This is a high-impact, highly visible role that will shape the trajectory of the company's Asset Owner segment, requiring both strategic vision and operational excellence.
Revenue and expense outcomes

• Drive global sales performance across the segment to meet and exceed strategic revenue and growth targets
• Create, develop and maintain an active pipeline of relevant opportunities which fit our global strategy
• Represent the priorities and performance to leadership, demonstrating progress against strategic goals
• Design and execute relevant and targeted sales campaigns and drive thought leadership content across the segment both internal and external
• Lead, manage, and inspire a high-performing team of salespersons and client executives across multiple regions, ensuring a consistent, client-centric approach

Client relationship

• Cultivate and deepen relationships with key clients in the segment
• Champion client-focused initiatives that enhance our product and service offering, client experience and reinforce value propositions both internally and externally

Collaboration and cross sell

• Partner with the boarder Client, Banking, Markets organisation across Citi to identify winning clients and clients where Citi can win
• Work closely with partners across Services to cross sell, provide market feedback and be direct product enhancement/development and service model design
• Drive new business mandates by working effectively with all senior stakeholders including Product, Data, Operations and Technology partners

Thought leadership and solution design

• Lead the external market positioning of Investor Services for this segment across all stakeholders working with our Marketing and Content teams
• Monitor market trends, regulatory developments and competitive dynamics to adjust strategies and maintain market leadership
• Collaborate with teams to align this segment requirements and needs with internal initiatives and product offerings

Qualifications

• Education: Undergraduate Degree, MBA preferred
• 15+ years of senior sales leadership experience within the financial services industry, managing multi-country teams.
• Proven ability to design and execute strategic plans and achieve financial targets.
• Deep understanding of Services products, services and the competitive landscape.
• Strong leadership, communication and interpersonal skills.
• Ability to manage risk and ensure compliance with regulatory requirements

Skills and Competencies

• Strategic analysis/thought process
• Ability to work with multiple organizations and stakeholders, including Senior Management and regulators.
• Strong leadership and communication skills.
• Ability to inspire and influence teams - both direct and matrixed.

Job Family Group: Institutional Sales
Job Family: Institutional Sales Management
Time Type: Full time
Most Relevant Skills Please see the requirements listed above.
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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Skills Required