Key Responsibilities:
Develop and implement operational policies and procedures
Lead and motivate the management team to achieve business goals
Monitor financial performance, budgets, and revenue targets
Ensure high standards of service quality and guest satisfaction
Manage staff recruitment, training, and development
Oversee marketing, sales, and community relations
Handle guest complaints and resolve issues effectively
Ensure compliance with health, safety, and legal regulations
Qualifications:
Proven experience as a General Manager or in senior hotel management
Strong leadership, organizational, and communication skills
Financial acumen and experience with budgeting and P&L management
Customer-focused with problem-solving abilities
Ability to work under pressure and make strategic decisions
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