Job Number 23136033
Job Category Property Leadership
Location The St. Regis Saadiyat Island Resort Abu Dhabi, Saadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

About the Brand

St. Regis perfects every aspect of every moment, finding care and pleasure in the most minute detail, to create an atmosphere of great subtlety and refinement, to aspire to an ideal that transcends the ordinary in every way.

About the Properties

Overlooking a pristine beach, the cerulean Arabian Gulf and the celebrated Saadiyat Beach Golf Club, our 5-star destination resort presents a serene escape and captivating wildlife just minutes from downtown Abu Dhabi and the Saadiyat Cultural District. Boasting the island\'s preeminent address, we invite resort guests to rejuvenate at Iridium Spa, energize in our luxury indoor lap pool or three outdoor pools, or bask on our private Abu Dhabi beach before dining seaside at one of six destination restaurants and bars. Mediterranean-inspired architecture unites with contemporary interiors and tactile natural materials in our refined hotel rooms and suites, which each boast a private balcony and signature St. Regis Butler service-available any time, day or night.

Deep within the desert landscape lies Al Wathba, a Luxury Collection Desert Resort & Spa, Abu Dhabi - an intimate retreat suffused with natural beauty and serene tranquility. With a distinct Spa as the hallmark of the hotel experience, guests can rebalance their equilibrium and embark on an individual wellness journey. Inspired by classical dwellings, the boutique resort\xe2\x80\x99s 99 guest rooms and villas feature timeless local details, traditional artwork, and Arabesque accessories, alongside a range of dining destinations showcasing the dunes to panoramic perfection. Step away from it all into an exclusive natural environment, with the space to reconnect and the freedom to lose yourself.

About the Position

The St Regis and Luxury Collecgtion General Manager represents both brand\xe2\x80\x99s service and core values \xe2\x80\x93 legendary, gracious, inspiring - in all leadership actions, is the core of hotel operations and leads the delivery of exceptional, authentic and memorable experiences for our guests. The General Manager embodies St Regis culture and luxury Collection standards, and is responsible for building strong relationships with both employees and guests. You will work with your guidance team to create a work environment where empowerment, innovation and service are valued and enlivened on a daily basis. The General Manager sets the standard for excellence and infuses a refined leadership style throughout the properties.

The ideal candidate for this role is an Arabic speaker and will have St Regis or Luxury Collection experience. In addition, good communication skills and strong business knowledge are required for this role, as is being a strong team leader with a good eye for detail.

JOB SUMMARY

Functions as the primary strategic business leader of a full-service property and responsible for the leadership and management of a designated cluster of properties. As General Manager of the properties, responsible for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Leads the leadership teams in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. In addition, the General Manager builds relationships with key customers through personal involvement in the sales process. The position ensures sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Position serves as the principal interface with property ownership and establishes relationship as a business partnership. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. Responsible for the overall performance of a designated cluster of managed properties and oversees all activities associated with the pre-opening processes for new build units. In addition, the position is responsible for sales and revenue generation for all units within the cluster.

CORE WORK ACTIVITIES

Leading Operations and Department Teams

• Sets goals and expectations for direct reports using the performance review process.

• Identifies leadership management on the property.

• Inspires and motivates team to achieve operational excellence.

• Creates a synergistic leadership team and business environment that consistently delivers positive results and continuously strives to improve these results.

Managing and Sustain Sales and Marketing Strategy

• Develops deployment strategies to market property in order to continue to grow market share.

• Supports the sales strategy by encouraging leadership team to develop effective revenue management strategies.

• Ensures focus is on proactive selling as well as reactive selling.

• Reviews the STAR report, competitive shopping reports and using other resources to maintain an awareness of the property\xe2\x80\x99s market position.

Managing Responsibilities with Property Stakeholders

• Assists with building and maintaining the owner relationship as a business partnership while maintaining the General Manager\xe2\x80\x99s position as the point person for the owner.

• Manages an effective balance between the owner\'s interests and the company\xe2\x80\x99s interests.

• Understands the owners\' perspective and ROI expectations.

Managing Profitability

• Identifies key drivers of business success and keeping the team focused on the critical few to achieve results.

• Reviews sales goals and strategies to ensure alignment with the brand business strategy and proper pricing and positioning of the properties in the market.

• Champions change in order to insure property is profitable.

Maintaining Revenue Management Goals

• Supports the property General Manager(s) in executing the sales and revenue management activities to maximize performance.

• Ensures above property sales and revenue engines are leveraged to drive RevPAR improvement year over year.

• Oversees the alignment of revenue strategies amongst the area properties.

• Ensures capital expenditure funds are being used to address the priorities outlined in the brand business strategy.

Managing Property Operations

• Holds staff accountable for successful performance.

• Utilizes an \xe2\x80\x9copen door\xe2\x80\x9d policy.

• Communicates a clear and consistent message regarding property goals to produce desired results.

• Fosters employee commitment to providing excellent service.

Managing and Conducting Human Resources Activities

• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.

• Hires executive committee team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.

• Creates appropriate development plans based on individual strengths, development needs, career aspirations and abilities.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,\xe2\x80\x8b begin your purpose, belong to an amazing global\xe2\x80\x8b team, and become the best version of you.

Marriott