Job Description

Job Title: General Manager - Freight Forwarding & Warehousing
Location: Dubai
About the Company:
A dynamic and growing 3PL provider offering comprehensive logistics solutions, including warehousing, freight forwarding, customs clearance, and handling DG and general cargo.
About the Role:
We are seeking a hands-on General Manager to lead our operations. This is a pivotal role for a leader who has experience in a similarly scaled organization (80-250 staff, $10-30M annual turnover) and thrives in building and optimizing systems from the ground up. The primary focus will be on strengthening our warehousing division, implementing robust processes, and driving growth.
Key Responsibilities:

• Provide full P&L and strategic leadership for the company.
• Oversee and optimize all operations: warehousing, freight forwarding, customs, and cargo handling.
• Lead the implementation, integration, and optimization of a Warehouse Management System (WMS) and ERP system.
• Build, mentor, and lead a high-performing team, fostering a culture of excellence and accountability.
• Establish new operations and standard operating procedures (SOPs) to support scalable growth.
• Manage key client relationships and ensure the delivery of exceptional service.

The Ideal Candidate:

• Proven experience as a General Manager or senior operational leader within a 3PL or freight forwarding company.
• Must have experience in a company of comparable scale (80-250 employees, $10-30M turnover).
• A demonstrated track record of building teams, managing large groups of people, and establishing new operations from the ground up.
• Hands-on experience in selecting, implementing, and working with WMS and ERP systems.
• Strong background in warehouse and logistics management, with a focus on process improvement.

Important Note:
We are specifically seeking candidates who have grown within small to mid-sized organizations. This role is not suited for individuals who have only worked in large, multinational corporations where established systems and structures were already in place. We value entrepreneurial spirit and hands-on system implementation experience.

Skills Required