General Manager Client Of Morgan Philips Executive
Dubai, United Arab Emirates
Job Description
About Our Client:
One of Saudi\'s leading companies in the construction and finishing industries, manufacturing high-quality national products that meet international standards. It strives to supply and sell a variety of products catering to local and regional markets at competitive prices.
What you will do:
More jobs on https://www.qureos.com/
One of Saudi\'s leading companies in the construction and finishing industries, manufacturing high-quality national products that meet international standards. It strives to supply and sell a variety of products catering to local and regional markets at competitive prices.
What you will do:
- Setting clear performance goals and providing regular coaching, feedback, and training to enable continuous improvement.
- Monitoring and analyzing customer feedback, surveys, and metrics to identify areas for improvement.
- Collaborating with cross-functional teams to implement system improvements and new technologies to enhance customer support.
- Establishing (KPIs) for the customer service team and tracking performance against targets, generating regular reports on customer service metrics to senior management.
- Conducting regular audits and call monitoring to ensure compliance with quality guidelines.
- Ensuring that all team members are well-equipped to handle various customer scenarios and challenges.
- From 5 to 10 years of experience in Customer Service Management.
- Familiarity with customer service software, CRMs, and other relevant tools to optimize team efficiency.
- Excellent client-facing and internal communication skills.
- Solid organizational skills including attention to detail and multi-tasking skills.
- Must be a natural and intuitive problem solver, able to anticipate and take corrective action, self-motivated.
- Proficient in using data to analyze customer service performance, identify trends, and implement improvements.
More jobs on https://www.qureos.com/
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Job Detail
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Job IdJD1647357
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned