Job Description

Ramada Encore Muscat is now seeking a General Cashier / Paymaster to join our team

Job Summary

The General Cashier is responsible for maintaining the monetary funds of the hotel, issuing and receiving all cashiers' banks, processing all deposits on a daily basis, auditing banks regularly, preparing reliable daily financial information and communicating all omissions and deviations to appropriate management.

Education & Experience

High School diploma or equivalent and/or at least one year of progressive experience in a hotel or related field preferred. Prior cash handling required. Computer knowledge/skills required.

Physical Requirements

Flexible and long hours sometimes required. Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements

Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management.

Fundamental Requirements

Retrieve and process all deposits in accordance with Wyndham's Hotel Group standards. Maintain adequate supplies of change and provide change to all departments as scheduled. Prepare Cash Short/Over Reports on a daily, monthly and yearly basis, and advise management on material variances in accordance with Standard Operating Procedures (SOP's). Issue or redeem cashier banks as needed by the departments with the approval of the Controller. Audit cashier banks as required by Wyndham's standards. Maintain all documentation. Process petty cash receipts and reimbursements on a regular basis and inform management of any deviations to policy. Maintain a complete record of all funds transferred to and from the bank. Ensure adequate controls on the General Cashier's fund in accordance with hotel standards. Maintain all cashier contracts. Process "duebacks" on a timely basis. Ensure that all cashier's operating equipment is in good condition and working order (cash drawers, cashier vaults, credit card equipment, etc.), if applicable. Maintain adequate inventory of cashier supplies, including deposit envelopes, credit card vouchers, and other printed materials. Maintain and ensure the security of the safe, its combination, and all cashier vaults. Immediately notify management of any security breaches. Immediately request a change of the safe combination in any event of entry other than the General Cashier. Keep management informed of any unusual operational or financial events and/or deviations of policies or procedures. Ensure overall guest satisfaction. Prepare copy and distribute reports as necessary.