Job Description

GEM Manager - Six Senses The Palm Dubai - Dubai, UAE
Position Overview
Six Senses The Palm Dubai is hiring a GEM Manager to lead the Guest Experience department and elevate every guest interaction across the resort. This role ensures seamless coordination between departments, upholds brand standards, and enhances the personalized service Six Senses is known for.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality and Tourism
Function: Customer Service
Salary: 9000-14000 (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Oversee the full operation of the Guest Experience department to ensure exceptional service delivery
Maintain comprehensive knowledge of all hotel facilities, services, room types, and policies
Manage guest history and profile systems to support personalized service and experience enhancement
Partner with all resort departments to ensure guest needs are anticipated and fulfilled
Ensure strict implementation of all policies, procedures, and guest-service best practices
Support the Director of Operations in improving guest engagement and experiential touchpoints
Uphold legal, financial, safety, and documentation requirements across Guest Experience activities
Monitor service quality, communication flow, and departmental efficiency
Ensure guest issues are resolved promptly while maintaining Six Senses service and wellness standards
Ideal Profile
Diploma with three years of luxury hotel experience in Guest Services or Front Office
Bachelor's degree in Hotel Management, Business Administration, or related field preferred
Proven background in luxury guest experience operations
Excellent communication and interpersonal skills
Strong operational awareness, decision-making capability, and leadership aptitude
Ability to build positive rapport with guests and internal teams
Fluency in English; additional languages are an advantage
Skills Set
Guest relations leadership
Cross-department coordination
Profile and history management
Luxury service standards
Problem resolution
Team training and mentoring
Operational reporting and compliance
Communication and guest personalization
Why Join Us
Be part of a globally renowned wellness-driven luxury brand
Work in an inspiring environment that values innovation, sustainability, and emotional hospitality
Gain opportunities for professional development within Six Senses' international portfolio
About the Company
Six Senses The Palm Dubai is a leading luxury wellness resort recognized for its sustainability, crafted guest experiences, and exceptional hospitality. The Guest Experience team plays a central role in creating meaningful, personalized journeys for every guest.
Job Title GEM Manager - Six Senses The Palm Dubai - Dubai, UAE
GEM Manager - Six Senses The Palm Dubai - Dubai, UAE
Position Overview
Six Senses The Palm Dubai is hiring a GEM Manager to lead the Guest Experience department and elevate every guest interaction across the resort. This role ensures seamless coordination between departments, upholds brand standards, and enhances the personalized service Six Senses is known for.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality and Tourism
Function: Customer Service
Salary: 9000-14000 (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Oversee the full operation of the Guest Experience department to ensure exceptional service delivery
Maintain comprehensive knowledge of all hotel facilities, services, room types, and policies
Manage guest history and profile systems to support personalized service and experience enhancement
Partner with all resort departments to ensure guest needs are anticipated and fulfilled
Ensure strict implementation of all policies, procedures, and guest-service best practices
Support the Director of Operations in improving guest engagement and experiential touchpoints
Uphold legal, financial, safety, and documentation requirements across Guest Experience activities
Monitor service quality, communication flow, and departmental efficiency
Ensure guest issues are resolved promptly while maintaining Six Senses service and wellness standards
Ideal Profile
Diploma with three years of luxury hotel experience in Guest Services or Front Office
Bachelor's degree in Hotel Management, Business Administration, or related field preferred
Proven background in luxury guest experience operations
Excellent communication and interpersonal skills
Strong operational awareness, decision-making capability, and leadership aptitude
Ability to build positive rapport with guests and internal teams
Fluency in English; additional languages are an advantage
Skills Set
Guest relations leadership
Cross-department coordination
Profile and history management
Luxury service standards
Problem resolution
Team training and mentoring
Operational reporting and compliance
Communication and guest personalization
Why Join Us
Be part of a globally renowned wellness-driven luxury brand
Work in an inspiring environment that values innovation, sustainability, and emotional hospitality
Gain opportunities for professional development within Six Senses' international portfolio
About the Company
Six Senses The Palm Dubai is a leading luxury wellness resort recognized for its sustainability, crafted guest experiences, and exceptional hospitality. The Guest Experience team plays a central role in creating meaningful, personalized journeys for every guest.
Post Details
Job Start Date
Salary from 9000.00
Salary to 14000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required