:

To be the main point of contact for the guests upon arrival until their departure and to handle all enquiries throughout their stay in a friendly and effective manner.

Description:

• Comprehensive knowledge of the Hotel, including all departments, services and outlets
• Provide a warm welcome to all guests on arrival
• Register guests in line with the established guest registration policy
• Take payment from guests on departure and close their bills accurately
• Be efficient in assisting guests throughout their stay with any requirements
• Sell rooms to walk-in guests at the maximum rate possible
• Ensure that the Front Stage/Guest Services Desk is manned at all times, as well as operationally prepared and stocked with all required items
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
• Update all information given by guests on the Registration Card on check-in into Opera, making sure that all required information has been provided
• File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks
• Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached to the Registration Cards neatly
• Attend the daily shift briefings and monthly communication meetings
• Identify and anticipate guest\'s needs and assist in any possible way
• Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times
• Assist with escorting guests to their rooms on arrival, explaining all the features and facilities
• Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
• Carry out cashiering duties like foreign currency exchange, paid-outs, etc.
• Close the individual cashier audit at the end of each shift, ensuring that all details balance
• Maintain a cash float and take full responsibility for it, ensuring that it is balanced at all times
• Minimize rebates and ensure that they all have sufficient justification, back-up and signatures
• Perform any related duties and special projects as requested by Management

Experience and Technical Knowledge:

• Minimum of 2 years\' experience in a Receptionist/Guest Service position at Front Stage, preferably in an international five star hotel with more than 500 rooms
• Knowledge of Microsoft Office applications
• Knowledge of OPERA PMS

Qualifications:

• Secondary Education or equivalent
• College Diploma in Hospitality Management
• High level of verbal and written English
• Preferably additional language (Arabic, Russian, French, Spanish, Italian, German)

DAMAC Properties