Job Description

An opportunity for a well-rounded and Front Office Manager to join our dynamic lifestyle brand.

As a

Front Office Manager

, you are responsible for leading our energetic, adapt, and buoyant team to manage its daily operation with a focus on enhancing the guest experience by executing and driving the brand standards and employee engagement activities. You are also responsible for upselling rooms to maximize the room revenue.

Attends to guest problems, requests, and inquiries as well as approves guest room amenities. Prepares all FO activities and memoranda, announcements, and other correspondences for approval before release. Leads the FO Department by developing and implementing departmental objectives in line with the hotel business objectives. Direct FO operations such as checking-in, checking-out, and providing guest assistance whilst ensuring compliance with all FO policies, procedures, standards, and satisfaction of guest's needs. Develop, implements, and continually reviews the policies, procedures and practices, and standards. Select, train, develop, schedule, and manages the performance of direct and indirect subordinates to ensure the efficient running of FO operations. Maximize the hotel revenue by controlling room inventory, group blocking, packages, upselling to suites, increasing the late charge policy, and double hotel occupancy to maximize revenue per available room (REVPAR). Maintains high visibility during peak period to ensure the smooth running of operations, promotes good public relations, take corrective actions, and handles customer complains to ensure satisfaction. Greet VIP guests upon their arrival and escort them to their room. Establishes good rapport and help for the length of their stay. Coordinates FO duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to Leva Hotel standards in a safe and secure environment. Maintains appropriate standards of conduct, dress, hygiene, uniform, appearance, and posture of Departmental Employees.
Job Type: Full-time