• Ensure Outstanding customer care at all times.
• Maintains a friendly, cheerful and courteous demeanour at all times.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Uses suggestive sellingtechniques to sell room nights, increase occupancyand revenue.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems and coach and counsel the front deskteam members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Adhere to company credit limit/ floor limitpolicies.
• Allocate rooms to expected arrivalsafter checking the guests preferences and special requests.
• Build strong relationships and liaise with all other department\'s especially housekeeping, reservations etc.
• Cross Check all billing instructions are correctly updated
• Controls cash transactionsat the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitalityis provided to the guests.
• Performs other duties as assigned, requested or deemed necessary by management.
• Ensure Front office log bookand hotel log bookis always updated and actioned upon.
• Ensures safetyby following guest check inand securityprocedures and reporting suspicious activity to security, manager, or MOD.

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