Job Description

Company Description

Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

We are seeking an experienced and customer-focused Front Office Supervisor to join our team in Ras Al-Khaimah, United Arab Emirates. As a key member of our front office team, you will be responsible for overseeing daily operations, ensuring exceptional guest experiences, and leading a team of front desk staff.

Supervise and coordinate front office operations, including check-in/check-out procedures, guest inquiries, and concierge services Train, mentor, and motivate front desk staff to maintain high standards of customer service Monitor and manage guest satisfaction, addressing concerns and resolving issues promptly Oversee shift operations and act as Manager on Duty when required Ensure compliance with hotel policies, procedures, and service standards Manage guest profiles and loyalty programs to enhance personalized experiences Coordinate with other departments to ensure seamless guest services Monitor and respond to guest feedback through various platforms Manage front office inventory and supplies Assist in preparing departmental reports and performance evaluations Implement and maintain safety and security procedures Participate in continuous improvement initiatives to enhance guest experiences and operational efficiency

Qualifications

Bachelor's degree or Diploma in Hotel Management Minimum 3 years of progressive front desk experience, including 1 year in a supervisory role within a luxury hotel environment Proven experience in front desk and concierge operations Proficiency in Opera Property Management Systems (Opera Cloud experience preferred) Strong knowledge of hospitality industry standards and best practices Excellent leadership and team management skills Outstanding communication skills, both verbal and written Advanced problem-solving and decision-making abilities Exceptional customer service orientation with a passion for delivering memorable guest experiences Proficiency in Microsoft Office applications Ability to work effectively under pressure in a fast-paced environment Flexibility to work various shifts, including weekends and holidays Strong attention to detail and organizational skills Ability to multitask and prioritize effectively Familiarity with local attractions and services in Ras Al-Khaimah (preferred)

Additional Information

Competitive salary and service charge. Accommodation and meals provided. Health insurance and visa sponsorship. * Career growth opportunities in a luxury hospitality brand.