Job Description

PURPOSE OF JOB

The primary responsibility of this position is to manage the guest experience as well as the food and beverage operations seamlessly, ensuring that every guest has a memorable and exceptional experience. An ideal candidate would be a proactive leader who has a strong commitment to providing exceptional customer service as well as a passion for eco-friendly practices.

MAIN DUTIES

Service Excellence

o Greet and welcome guests upon arrival ensuring a warm and personalized experience.

o Assisting guests in check-in / check-out process creating a good impression of the brand.

o Lead the team in offering individualized support, responding to questions, and resolving issues in a timely manner.

o Promote and retain Pura Eco Retreat sustainability goals by educating guests and staff on responsible practices.

o Maintain excellence customer service by monitoring the waitstaff and assuring compliance with appropriate etiquette and regulations.

Guest Relations

o Establish strong rapport with guest, consider their requirements, and assist them in meeting their expectations.

o Oversees F&B operations by making sure that Pura Eco Retreat's eco-friendly attitude is reflected in the dining experience for the guests.

o Assisting guests with transportation arrangements and suggesting about the restaurants, activities, and other services available on the property.

o Responding to guest queries and complaints, aiding, and resolving issues promptly.

Coordination and Communication

o Coordinating with the other departments to ensure smooth operation.

o Collaborating with housekeeping department, engineering

o Working together with the kitchen staff to make sure meal orders are served on time to avoid delays.

o Collaborate with the chef to craft seasonal and sustainable menus.

o Coordinate and manage various recreational activities and excursions offered by the retreat.

Health and Safety

o Supervise recreation activities and guide the staff to ensure their knowledge and safety practices meets the Pura Eco Retreat standards.

o Develop and implement health and safety protocols, ensuring they are in line with Pura Eco Retreat standards and local regulations.

o Ensure health and safety measures in food preparation, storage, and service.

Leadership and Staff Training

o Train and mentor, the employee to deliver consistent and exceptional service aligned with Pura Eco Retreat.

o Train and guide the F&B staff to improve their abilities, product expertise, and service effectiveness.

o Provide ongoing guidance and support to staff, empowering them to excel in their respective role.

General Duties

o Working as a point of contact for escalating guest queries and offering prompt, effective solutions.

o Keep comprehensive guest records to ensure correct billing and payments.

o Develop and maintain a schedule of engaging and eco-conscious activities for guests.

o Participate in regular staff meetings and contribute to the overall growth and success of the retreat.

JOB SPECIFICATION

Qualifications:

Bachelor's degree in hospitality management, culinary arts or related field or equivalent field

Experience:

Proven experience in guest service, F&B, and recreational roles, with at least 3 years in a supervisory capacity.

Must Have Opera Cloud Experience.

Proficiency in problem solving and conflict resolution.

Strong leadership skills

Knowledge of hospitality software and reservation system,

Exceptional interpersonal and communication skills.

Ability to multi-task and prioritized in fast paced environment.

Familiarity with health and safety regulations in the hospitality industry

LIVING THE PURA BEHAVIOURS

Be a Story Teller

o Ability to engage, inform, and delight the guest by providing them with a memorable and eco-conscious experience.

Be Discreet

o Coordinate special arrangements and surprises with the utmost confidentiality to enhance guest experience.

o Assist guests with their questions, requests, and concerns by serving as a dependable point of contact and handling them discreetly and effectively.

Make it Personal

o Create a welcoming and inclusive atmosphere, making guests feels at home in the desert.

Be Knowledgeable

o Manage a variety of areas of the guest's visit, with the primary focus on providing information and enjoyable activities that highlight the desert's distinctive ecological and cultural history.

Job Type: Full-time

Pay: AED2,000.00 - AED2,500.00 per month

Experience:

Front office supervisor : 2 years (Preferred)
Expected Start Date: 01/11/2025