Job Description

Front Office Supervisor - JW Marriott Marquis Hotel Dubai - Dubai, UAE
Position Overview
This management role supports the smooth daily operations of the Front Office at JW Marriott Marquis Hotel Dubai. The position oversees guest services, check-in/check-out procedures, front desk functions, and coordination between front-of-house teams to ensure exceptional guest experiences and operational efficiency.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Rooms & Guest Services Operations
Salary: 5000-6500 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Support the Front Office Manager in daily operational oversight
Supervise front office areas including bell desk, concierge, telephone operations, and guest services
Ensure seamless check-in and check-out processes
Handle guest concerns, resolve issues, and maintain service recovery standards
Monitor staffing levels to meet guest service, operational, and financial targets
Coordinate team communication to reinforce goals and expectations
Understand departmental impact on hotel financial performance and work to achieve targets
Attend to daily operational tasks ensuring quality and efficiency
Assist in maintaining a high level of guest satisfaction
Oversee Front Office in the absence of senior management
Ideal Profile
Diploma or high school certificate with 2 years of front office/guest service experience
OR a 2-year degree in Hospitality, Hotel Management, Business, or related field
Strong interpersonal, communication, and leadership skills
Ability to manage conflict, handle pressure, and resolve guest situations professionally
Team-oriented, proactive, and committed to service excellence
Skills Set
Front office operations
Guest relations
Team leadership
Conflict resolution
Service recovery
Operational coordination
Why Join Us
Work with one of Dubai's most iconic luxury hotels
Growth opportunities within Marriott's global network
Strong emphasis on training, development, and career advancement
Dynamic and diverse workplace environment
About the Company
JW Marriott Marquis Hotel Dubai is part of Marriott International's luxury portfolio, known for its exceptional hospitality, curated guest experiences, and commitment to service excellence across Business Bay and beyond.
Job Title Front Office Supervisor - JW Marriott Marquis Hotel Dubai - Dubai, UAE
Front Office Supervisor - JW Marriott Marquis Hotel Dubai - Dubai, UAE
Position Overview
This management role supports the smooth daily operations of the Front Office at JW Marriott Marquis Hotel Dubai. The position oversees guest services, check-in/check-out procedures, front desk functions, and coordination between front-of-house teams to ensure exceptional guest experiences and operational efficiency.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Rooms & Guest Services Operations
Salary: 5000-6500 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Support the Front Office Manager in daily operational oversight
Supervise front office areas including bell desk, concierge, telephone operations, and guest services
Ensure seamless check-in and check-out processes
Handle guest concerns, resolve issues, and maintain service recovery standards
Monitor staffing levels to meet guest service, operational, and financial targets
Coordinate team communication to reinforce goals and expectations
Understand departmental impact on hotel financial performance and work to achieve targets
Attend to daily operational tasks ensuring quality and efficiency
Assist in maintaining a high level of guest satisfaction
Oversee Front Office in the absence of senior management
Ideal Profile
Diploma or high school certificate with 2 years of front office/guest service experience
OR a 2-year degree in Hospitality, Hotel Management, Business, or related field
Strong interpersonal, communication, and leadership skills
Ability to manage conflict, handle pressure, and resolve guest situations professionally
Team-oriented, proactive, and committed to service excellence
Skills Set
Front office operations
Guest relations
Team leadership
Conflict resolution
Service recovery
Operational coordination
Why Join Us
Work with one of Dubai's most iconic luxury hotels
Growth opportunities within Marriott's global network
Strong emphasis on training, development, and career advancement
Dynamic and diverse workplace environment
About the Company
JW Marriott Marquis Hotel Dubai is part of Marriott International's luxury portfolio, known for its exceptional hospitality, curated guest experiences, and commitment to service excellence across Business Bay and beyond.
Post Details
Job Start Date
Salary from 5000.00
Salary to 6500.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required