Job Description

Key Responsibilities:

Supervise daily Front Office operations to ensure smooth and efficient service delivery in line with hotel policies and standards. Support the Front Office team in handling guest check-in, check-out, and reservations promptly and accurately. Ensure that all guest interactions are conducted professionally, courteously, and with genuine hospitality. Monitor staff performance, grooming, and adherence to service standards, providing coaching and support when required. Handle guest complaints and special requests effectively, ensuring issues are resolved to guests' satisfaction. Conduct daily briefings, review arrivals and departures, and coordinate with other departments to ensure seamless guest experiences. Oversee cash handling, billing, and posting procedures to ensure accuracy and compliance with hotel policies. Maintain complete knowledge of room types, rates, and promotions to maximize occupancy and revenue. Support and assist in training Front Office staff to enhance service quality and team efficiency. Ensure the lobby and reception areas are clean, organized, and welcoming at all times. Prepare reports, monitor daily transactions, and support the Front Office Manager with administrative tasks as required. Act as Duty Manager during designated shifts, ensuring smooth operation and guest satisfaction.

Requirements:

Female candidate, Arabic speaker preferred to cater to the needs of our diverse guest profile. Previous experience as a Front Office Supervisor or Senior Receptionist in a 4- or 5-star hotel. Strong leadership, communication, and problem-solving skills. Professional appearance, positive attitude, and commitment to delivering exceptional guest service. Excellent knowledge of front office systems and procedures, including reservations and cashiering. Proficiency in hotel management systems and Microsoft Office applications. Ability to multitask, handle pressure, and make sound decisions independently. Strong organizational skills and attention to detail. Flexibility to work various shifts, including weekends and public holidays.

How to Apply:

Submit your resume via Indeed or email to dxbkp.hr@gloria-hotels.com.

Job Type: Full-time