Job Description

SUMMARY:

The Canvas Hotel Dubai is looking to Front Office Supervisor . If you have previous experience in a similar role, gained within luxurious hotel/resort environment and would like to become a part of an exciting and dynamic team that gives you opportunities to grow, then we would like to hear from you.

Applicant should be a UAE resident or on a visit visa.

As a

Front Office Supervisor

, you will be responsible for supervising all front office daily operations, ensuring strict compliance with hotel policies and procedures, while delivering the highest standards of service to the guests.

MAIN JOB PURPOSE:

To supervise the Front Office operations, including the Reception, CID, Guest Relations ensuring that the hotel standards and procedures are fully known and followed. To ensure appropriate stock level for the smooth run of the Front Office operations and to prepare requisitions accordingly. To control that the arrival lists are updated, transportation and airport services are scheduled and to block all the rooms according to guest requests and needs. To control that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time. To ensure proper completion of all CID and local government requirements concerning hotel guests and files. To daily control the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected. To ensure that Guest History records are accurately maintained and all recurring guests are pre-registered. To control that the departure lists are updated, check-out times are respected and that the transportation needs are scheduled. To monitor rooms status and discrepancies. To assist in securing external guest accommodation should an overbooking occur. To ensure and perform a proper use of all the equipment and property management system and to have a perfect knowledge of the set ups. To ensure the strict control of room keys and section keys. To daily implement and control the check lists. To daily review the FO logbook and to sign it. To personally update the activity reports. To ensure a proper handover between the shifts. To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise. To be updated with the competitors' offerings and rates. To liaise closely with the Sales and Reservations on rate management. To attend a daily line up briefing with the Front Office team to recapitulate tasks and activity. To share daily activity highlights with the AFOM, and NM including internal and external guest opportunities. To assist the AFOM and NM in fulfilling administrative responsibilities and monitoring activities. To assist the AFOM and Director of Rooms in preparing forecasts and statistics. To promote the Accor loyalty programs. To be an ambassador of the Front Office and of the hotel, in and outside the work place. To socialize with guests, playing a Public Relations role. To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service. To escort the guests rather than pointing out directions. To ensure a proper use of the telephone etiquette as per Accor standards. To ensure that the privacy of the guests and the confidentiality of the information is respected. To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it. To call the AFOM, NM or DOR for advice in serious cases or if an approval is required. To be aware of all VIPs visiting or staying in the hotel. To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction. To ensure uncompromising levels of cleanliness and maintenance through each employee's responsibility. To respect schedules, terms and deadlines as agreed with the Management. To ensure that all team members are aware of the outlet timings and promote the internal activities and events. To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news. To maintain an atmosphere of high morale and a happy working relationship among the team. To keep the Director of Rooms and Assistant Front Office Manager up to date on employee performance.

Other Duties:

To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards. To provide friendly, courteous and professional service at all times. To maintain good working relationships with colleagues and all other departments. To read and understand the hotel's Employee Handbook and to adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety. To comply with local legislation as required. To respond to any changes in the department as dictated by the needs of the hotel. To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs. To attend training and meetings as and when required.
Job Type: Full-time

Pay: AED2,500.00 - AED2,800.00 per month