Job Description

Company Description SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.





We are seeking an enthusiastic and customer-focused Front Office Supervisor to join our team in Dubai, United Arab Emirates. As the face of our organization, you will play a crucial role in ensuring exceptional guest experiences while leading and supporting our front office team.

Oversee daily front office operations, including check-ins, check-outs, and guest inquiries Supervise, train, and mentor front office staff to maintain high service standards Manage guest relations, addressing concerns and complaints promptly and professionally Ensure accurate and efficient handling of reservations, room assignments, and billing Coordinate with other departments to meet guest needs and resolve issues Implement and maintain front office procedures and standards Monitor and analyze front office performance metrics Assist in managing inventory and supplies for the front office area Conduct regular team meetings and performance evaluations Stay updated on industry trends and implement innovative practices to enhance guest satisfaction


Qualifications

Diploma in Hospitality, Tourism, or related field Minimum of 1 year of experience in a similar supervisory role within the hospitality industry Proven leadership and team management skills Strong customer service orientation with excellent interpersonal abilities Outstanding communication skills, both verbal and written Proficiency in Property Management Systems (PMS) such as Opera or Fidelio Advanced knowledge of Microsoft Office suite Demonstrated problem-solving skills and ability to make decisions under pressure Excellent time management and multitasking abilities Strong attention to detail and organizational skills Flexibility to work varying shifts, including weekends and holidays Fluency in English; additional languages are a plus In-depth knowledge of front office operations and hospitality industry standards Ability to train and mentor team members effectively Goal-oriented mindset with a focus on achieving departmental targets * Empathetic approach to guest and employee concerns