Front Office Supervisor
Job Description
Novotel & Adagio Premium Dubai Al Barsha is seeking an enthusiastic and customer-focused Front Office Supervisor to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional service and creating memorable experiences from check-in to check-out.
Supervise and direct Guest Service Agents, ensuring adherence to hotel standards and guidelines
Greet guests, manage check-ins, respond to requests, and handle account settlements with a focus on personalized service
Monitor and maintain appropriate standards of conduct among team members
Assist in controlling and maintaining staffing records, including overtime, vacations, and personal days
Report operational defects and guest-related issues to management promptly
Conduct and oversee training and cross-training initiatives within the department
Promote hotel facilities and identify opportunities to enhance guest experiences through upselling
Ensure smooth communication between shifts and departments
Resolve guest complaints and concerns efficiently and professionally
Implement and maintain front office systems and procedures to optimize efficiency
Job Type: Full-time
Pay: AED2,000.00 per month
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Job Detail
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Job IdJD2058245
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned