Front Office Supervisor
Dubai, United Arab Emirates
Job Description
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As a front office supervisor, you will be responsible for overseeing the day-to-day operations of the front desk, ensuring exceptional customer service, and coordinating activities to optimize efficiency and guest satisfaction. You will supervise a team of front desk agents and ensure that all tasks are performed accurately and in a timely manner. Responsibilities:
- Supervise Front Desk Operations: Manage the daily operations of the front desk, including check-in, check-out, guest inquiries, and reservations.
- Customer Service: Provide exemplary customer service to guests, handling inquiries, complaints, and special requests promptly and professionally.
- Staff Training and Development: Train, mentor, and coach front desk agents to ensure high-quality service delivery and adherence to company standards.
- Schedule Management: Create and manage staff schedules, ensuring adequate coverage during peak hours and special events.
- Performance Management: Conduct regular performance evaluations, provide feedback, and implement corrective action as needed to maintain high standards of service.
- Administrative Duties: Handle administrative tasks such as maintaining guest records, processing payments, and generating reports.
- Inventory Management: Monitor inventory levels of supplies and equipment necessary for front desk operations and coordinate replenishment as needed.
- Collaboration: Liaise with other departments, such as housekeeping, maintenance, and sales, to coordinate guest services and resolve issues efficiently.
- Graduate in hotel management ; additional education in hospitality management or a related field is preferred.
- Previous experience in a front desk or guest service role, with at least 3 years in a supervisory capacity.
- Proven ability to lead and motivate a team to achieve goals and deliver exceptional service.
- Proficient in using front office software, reservation systems, and Microsoft Office suite.
- Willingness to work flexible hours, including nights, weekends, and holidays, as required by the business.
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Job Detail
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Job IdJD1672003
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned