Front Office Supervisor

Dubai, United Arab Emirates

Job Description

Company Description
One of the best-known Swiss brands in the world, Swiss\xc3\xb4tel Hotels & Resorts offers contemporary hotels infused with the freshness and vitality of alpine energy, rooted in the tradition of Swiss hospitality. Respected for its intelligent design, quality craftsmanship and mindful approach to sustainability, Swiss\xc3\xb4tel gives its guests peace of mind to explore the world, discover life\xe2\x80\x99s true rewards and embrace opportunities to \xe2\x80\x98live it well\xe2\x80\x99. The Swiss\xc3\xb4tel brand was founded in 1980 and today numbers more than 30 hotels globally including flagship properties such as Swiss\xc3\xb4tel The Bosphorus in Istanbul, Swiss\xc3\xb4tel The Stamford in Singapore and Swiss\xc3\xb4tel Krasnye Holmy in Moscow. Swiss\xc3\xb4tel is part of AccorHotels, a world-leading travel and lifestyle group which invites travellers to feel welcome at more than 4,500 hotels, resorts and residences, along with some 10,000 of the finest private homes around the globe. Step into a world of ease, luxury and Swiss hospitality at Swissotel Al Murooj located in the city\xe2\x80\x99s favoured destinations for business or leisure. Directly opposite The Dubai Mall, one of the largest malls in the world, the iconic Burj Khalifa and within a few minutes\xe2\x80\x99 drive to Dubai International Financial Centre and World Trade Centre with its many exhibition halls. The unique urban-style feel and ambiance at Swissotel Al Murooj Dubai cleverly combines hotel and apartment style accommodation, arranged around a central leisure complex. Quality in service is demonstrated through the warmth, diligence and entrepreneurial mind-set of its team, ensuring individual guest needs are anticipated and exceeded, that every detail has been thought of and executed in advance.

Front Office Supervisor

Reliable and engaging. As a Front Office Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure. What you will be doing:
  • Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
  • Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
  • Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
  • Ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the property.
  • Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information.

Qualifications
  • Minimum 1-2 years\xe2\x80\x99 experience in a similar role, within an international brand.
  • Prior experience working with Opera and other related systems.
  • Strong interpersonal and problem solving abilities and the ability to lead by example.
  • Fluency in English; additional languages are a plus.

Additional Information
Your team and working environment:
  • Dynamic working environment.
  • Defined development career path.
  • Friendly and supportive team
What is in it for you:
  • Employee benefit card offering discounted Accor rates worldwide
  • Learning programs through our academies
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our corporate social responsibility activities like Planet 21

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Job Detail

  • Job Id
    JD1611734
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned