Front Office Supervisor

We are looking for our next Front Office superstar to join our team. We are currently recruiting a full-time Front Office Supervisor.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Ensure outstanding customer care at all times.

Maintains a friendly, cheerful and courteous demeanor at all times.

Courteously and accurately answers inquiries from potential guests and accepts hotel .

Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Uses techniques to sell room nights, increase and revenue.

Supervise daily shift process ensuring all team members adhere to standard operating procedures.

Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.

Your experience and skills include:

3 to 5 years of experience in a front office senior management position, preferably in a five star luxury hotel.

Degree or Diploma in Hospitality Management is an asset

Knowledge of OPERA System.

Computer knowledge in MS Office (Word, Excel, PowerPoint).

Proficiency in English language. Arabic & French are an asset.

Experience with a hotel loyalty program is an asset.

Passion for guest service.

Excellent written and verbal communication, interpersonal and leadership skills.

Highly organized, results-oriented with the ability to be flexible and work well under pressure.

Must have the ability to handle a multitude of tasks and guest requests.

Should possess or seek certification in basic first aid.

Strong guest service orientation and training skills background required.

Ability to work independently and prioritize responsibilities.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Accor