\xe2\x80\x93 Front Desk Receptionist Title: Front Desk Receptionist Department: Hospitality Reports to: Hospitality Manager We are looking for an experienced Hotel Front Desk Agent with pleasing personality to undertake all reception and related clerical duties. You will be the \xe2\x80\x9cface\xe2\x80\x9d of the company for all guests and will be responsible for the positive impression from the start and the duration of stay every guest. Responsibilities: \xc2\xb7 Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) \xc2\xb7 Greet and welcome guests \xc2\xb7 Answer questions and address complaints \xc2\xb7 Answer all incoming calls and redirect them or keep messages \xc2\xb7 Receive letters, packages etc. and distribute them \xc2\xb7 Prepare outgoing mail by drafting correspondence, securing parcels etc. \xc2\xb7 Check, sort and forward emails \xc2\xb7 Monitor office supplies and place orders when necessary \xc2\xb7 Keep updated records and files \xc2\xb7 Monitor office expenses and costs \xc2\xb7 Take up other duties as assigned (travel arrangements, schedules etc.) Requirements and skills \xc2\xb7 Proven experience as front desk representative, agent or relevant position \xc2\xb7 Familiarity with office machines (e.g. fax, printer etc.) \xc2\xb7 Knowledge of office management and basic bookkeeping \xc2\xb7 Proficient in English (oral and written) \xc2\xb7 Excellent knowledge of MS Office (especially Excel and Word) and Opera \xc2\xb7 Strong communication and people skills \xc2\xb7 Good organizational and multi-tasking abilities \xc2\xb7 Problem-solving skills \xc2\xb7 Customer service orientation \xc2\xb7 High School diploma; additional qualifications will be a plus Job Type: Full-time Salary: AED2,000.00 - AED2,500.00 per month Ability to commute/relocate:

• Ras al-Khaimah: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

• Hotel Receptionist: 1 year (Preferred)