Job Description

Front Office Manager - JW Marriott Marquis Hotel - Dubai, UAE
Position Overview
This leadership role oversees daily front office operations, ensuring smooth guest check-in and checkout, consistent service delivery, and strong coordination across guest-facing teams. The position is ideal for professionals with experience in guest services who can manage teams, enhance service quality, and support hotel performance targets.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Administration
Salary: 9000-11000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Supervise front office areas including reception, guest services, telephones, and bell services
Monitor daily operations to ensure service standards and guest expectations are met
Manage check-in and checkout processes for efficiency and accuracy
Handle guest concerns and resolve issues promptly
Support staffing needs, scheduling, and team allocation
Ensure strong coordination across departments for smooth guest experiences
Deliver regular communication to the team regarding goals, service expectations, and performance
Support revenue goals by monitoring room availability and front office procedures
Maintain compliance with all hotel policies and operational standards
Guide team members through coaching and ongoing development
Act as support for the Front Office Manager during absence
Ideal Profile
Bachelor's degree in hospitality or related field preferred
2+ years of experience in front office or guest services (management experience an advantage)
Strong leadership and communication abilities
Ability to handle guest situations with professionalism and calm
Skilled in multitasking and managing operations during peak hours
Knowledge of hotel systems and reservation platforms
Skills Set
Front office operations
Guest relations and service recovery
Team supervision and coaching
Communication and interpersonal skills
Problem-solving and conflict handling
Hotel systems (PMS, reservations, call management)
Time and resource management
Why Join Us
Opportunity to work with one of the world's leading luxury hospitality brands
Strong career development pathways
Supportive and diverse working culture
Access to professional training and growth programs
Be part of a high-performing team in a landmark Dubai property
About the Company
JW Marriott Marquis Hotel Dubai is a flagship luxury hotel within Marriott International's global portfolio. Known for its exceptional service, modern design, and business-friendly environment, the property offers an inspiring place to build a hospitality career. Employees are supported through continuous learning, recognition programs, and a people-first culture built around well-being and service excellence.
Job Title Front Office Manager - JW Marriott Marquis Hotel - Dubai, UAE
Front Office Manager - JW Marriott Marquis Hotel - Dubai, UAE
Position Overview
This leadership role oversees daily front office operations, ensuring smooth guest check-in and checkout, consistent service delivery, and strong coordination across guest-facing teams. The position is ideal for professionals with experience in guest services who can manage teams, enhance service quality, and support hotel performance targets.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Administration
Salary: 9000-11000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Supervise front office areas including reception, guest services, telephones, and bell services
Monitor daily operations to ensure service standards and guest expectations are met
Manage check-in and checkout processes for efficiency and accuracy
Handle guest concerns and resolve issues promptly
Support staffing needs, scheduling, and team allocation
Ensure strong coordination across departments for smooth guest experiences
Deliver regular communication to the team regarding goals, service expectations, and performance
Support revenue goals by monitoring room availability and front office procedures
Maintain compliance with all hotel policies and operational standards
Guide team members through coaching and ongoing development
Act as support for the Front Office Manager during absence
Ideal Profile
Bachelor's degree in hospitality or related field preferred
2+ years of experience in front office or guest services (management experience an advantage)
Strong leadership and communication abilities
Ability to handle guest situations with professionalism and calm
Skilled in multitasking and managing operations during peak hours
Knowledge of hotel systems and reservation platforms
Skills Set
Front office operations
Guest relations and service recovery
Team supervision and coaching
Communication and interpersonal skills
Problem-solving and conflict handling
Hotel systems (PMS, reservations, call management)
Time and resource management
Why Join Us
Opportunity to work with one of the world's leading luxury hospitality brands
Strong career development pathways
Supportive and diverse working culture
Access to professional training and growth programs
Be part of a high-performing team in a landmark Dubai property
About the Company
JW Marriott Marquis Hotel Dubai is a flagship luxury hotel within Marriott International's global portfolio. Known for its exceptional service, modern design, and business-friendly environment, the property offers an inspiring place to build a hospitality career. Employees are supported through continuous learning, recognition programs, and a people-first culture built around well-being and service excellence.
Post Details
Job Start Date
Salary from 9000.00
Salary to 11000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required