Job Description

Front Office Manager - JW Marriott Marquis Hotel Dubai - Dubai, UAE
Position Overview
This management role leads daily Front Office operations at JW Marriott Marquis Dubai, ensuring smooth guest experiences, efficient team performance, and strong service standards. The position oversees check-in and check-out processes, guest service delivery, and departmental coordination while maintaining high operational quality in one of Dubai's flagship luxury hotels.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality & Hotels
Function: Guest Services & Front Office
Salary: 9000-12000 monthly (Market estimated for management level)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Oversee daily front office operations including reception, guest services, and lobby flow
Ensure smooth check-in and check-out processes
Resolve guest concerns professionally and promptly
Monitor staff performance and allocate tasks effectively
Support guest engagement and ensure high satisfaction scores
Coordinate with housekeeping, security, and concierge teams
Maintain adherence to hotel service standards and operational guidelines
Prepare daily reports and support financial and occupancy targets
Lead shift operations and supervise the front desk team
Conduct training, coaching, and performance feedback sessions
Support implementation of guest service programs and standard operating procedures
Assist in managing room inventory, walk-in guests, and revenue opportunities
Ideal Profile
Experience in front office or guest services within a luxury hotel
Strong leadership and communication skills
Background in hospitality management preferred
Ability to multitask and manage high-pressure situations
Detail-oriented with strong problem-solving skills
Comfortable supervising teams and leading by example
Skills Set
Front office system knowledge (PMS, Opera, or similar)
Guest handling and service recovery
Team leadership and staff coordination
Reporting and administrative skills
Conflict resolution and service etiquette
Time management and organizational skills
Why Join Us
Work at one of Dubai's most iconic luxury hotels
Grow within a global hospitality brand known for employee development
Learn from seasoned industry professionals
Enjoy a collaborative, multicultural working environment
Be part of a property recognized for world-class service and innovation
About the Company
JW Marriott Marquis Hotel Dubai is part of Marriott International's luxury portfolio, known for exceptional guest experiences and a people-first culture. With over 100 luxury properties worldwide, JW Marriott blends innovation, service excellence, and a deep commitment to employee well-being. The hotel offers a rewarding environment where passionate hospitality professionals can grow, thrive, and build meaningful careers.
Job Title Front Office Manager - JW Marriott Marquis Hotel Dubai - Dubai, UAE
Front Office Manager - JW Marriott Marquis Hotel Dubai - Dubai, UAE
Position Overview
This management role leads daily Front Office operations at JW Marriott Marquis Dubai, ensuring smooth guest experiences, efficient team performance, and strong service standards. The position oversees check-in and check-out processes, guest service delivery, and departmental coordination while maintaining high operational quality in one of Dubai's flagship luxury hotels.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality & Hotels
Function: Guest Services & Front Office
Salary: 9000-12000 monthly (Market estimated for management level)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Oversee daily front office operations including reception, guest services, and lobby flow
Ensure smooth check-in and check-out processes
Resolve guest concerns professionally and promptly
Monitor staff performance and allocate tasks effectively
Support guest engagement and ensure high satisfaction scores
Coordinate with housekeeping, security, and concierge teams
Maintain adherence to hotel service standards and operational guidelines
Prepare daily reports and support financial and occupancy targets
Lead shift operations and supervise the front desk team
Conduct training, coaching, and performance feedback sessions
Support implementation of guest service programs and standard operating procedures
Assist in managing room inventory, walk-in guests, and revenue opportunities
Ideal Profile
Experience in front office or guest services within a luxury hotel
Strong leadership and communication skills
Background in hospitality management preferred
Ability to multitask and manage high-pressure situations
Detail-oriented with strong problem-solving skills
Comfortable supervising teams and leading by example
Skills Set
Front office system knowledge (PMS, Opera, or similar)
Guest handling and service recovery
Team leadership and staff coordination
Reporting and administrative skills
Conflict resolution and service etiquette
Time management and organizational skills
Why Join Us
Work at one of Dubai's most iconic luxury hotels
Grow within a global hospitality brand known for employee development
Learn from seasoned industry professionals
Enjoy a collaborative, multicultural working environment
Be part of a property recognized for world-class service and innovation
About the Company
JW Marriott Marquis Hotel Dubai is part of Marriott International's luxury portfolio, known for exceptional guest experiences and a people-first culture. With over 100 luxury properties worldwide, JW Marriott blends innovation, service excellence, and a deep commitment to employee well-being. The hotel offers a rewarding environment where passionate hospitality professionals can grow, thrive, and build meaningful careers.
Post Details
Job Start Date
Salary from 9000.00
Salary to 12000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required