Job Description

Front Office Manager - JW Marriott Marquis Hotel Dubai - Dubai, UAE
Position Overview
This leadership role oversees daily front office operations at JW Marriott Marquis Dubai, ensuring exceptional guest experiences, smooth check-in/out processes, and consistent service delivery aligned with Marriott luxury standards. The position drives team performance, operational efficiency, and guest satisfaction across all front office functions.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Hotel Management
Salary: 12000-15000 (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Oversee front office operations including reception, concierge, and guest services
Ensure efficient check-in, check-out, and room assignment processes
Maintain high guest satisfaction through proactive service and problem resolution
Lead and coach the front office team, fostering engagement and continuous improvement
Coordinate with housekeeping, reservations, and other departments for smooth daily operations
Ensure all brand standards, SOPs, and luxury service guidelines are followed
Analyze guest feedback and implement service enhancement initiatives
Manage front office financial performance, staffing levels, and scheduling
Ensure compliance with safety, security, and data protection policies
Support VIP arrivals, special requests, and personalized guest experiences
Prepare operational reports and participate in management meetings
Drive upselling initiatives and revenue contribution from the front office
Ideal Profile
Experience in front office or guest services leadership roles
Strong understanding of luxury hospitality operations
Excellent leadership, communication, and guest-handling skills
Ability to multitask in a fast-paced environment
Strong problem-solving and decision-making abilities
Knowledge of PMS systems such as Opera
Team-oriented mindset with focus on service excellence
Flexible to work shifts, weekends, and holidays
Skills Set
Front office operations
Guest experience management
Team leadership
Problem resolution
Hotel systems (Opera PMS)
Time management
Communication
Service quality control
VIP handling
Operational planning
Why Join Us
Opportunity to grow within Marriott's global luxury portfolio
Comprehensive training, development, and recognition programs
Supportive and people-first workplace culture
Multicultural team environment with career advancement pathways
Be part of one of Dubai's landmark luxury hotels
About the Company
JW Marriott Marquis Hotel Dubai is part of Marriott International's luxury collection, recognized for exceptional service, refined experiences, and a strong people-first philosophy. The brand empowers associates to grow, thrive, and deliver thoughtful, elevated hospitality rooted in the JW Treatment(TM) approach.
Job Title Front Office Manager - JW Marriott Marquis Hotel Dubai - Dubai, UAE
Front Office Manager - JW Marriott Marquis Hotel Dubai - Dubai, UAE
Position Overview
This leadership role oversees daily front office operations at JW Marriott Marquis Dubai, ensuring exceptional guest experiences, smooth check-in/out processes, and consistent service delivery aligned with Marriott luxury standards. The position drives team performance, operational efficiency, and guest satisfaction across all front office functions.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Hotel Management
Salary: 12000-15000 (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Oversee front office operations including reception, concierge, and guest services
Ensure efficient check-in, check-out, and room assignment processes
Maintain high guest satisfaction through proactive service and problem resolution
Lead and coach the front office team, fostering engagement and continuous improvement
Coordinate with housekeeping, reservations, and other departments for smooth daily operations
Ensure all brand standards, SOPs, and luxury service guidelines are followed
Analyze guest feedback and implement service enhancement initiatives
Manage front office financial performance, staffing levels, and scheduling
Ensure compliance with safety, security, and data protection policies
Support VIP arrivals, special requests, and personalized guest experiences
Prepare operational reports and participate in management meetings
Drive upselling initiatives and revenue contribution from the front office
Ideal Profile
Experience in front office or guest services leadership roles
Strong understanding of luxury hospitality operations
Excellent leadership, communication, and guest-handling skills
Ability to multitask in a fast-paced environment
Strong problem-solving and decision-making abilities
Knowledge of PMS systems such as Opera
Team-oriented mindset with focus on service excellence
Flexible to work shifts, weekends, and holidays
Skills Set
Front office operations
Guest experience management
Team leadership
Problem resolution
Hotel systems (Opera PMS)
Time management
Communication
Service quality control
VIP handling
Operational planning
Why Join Us
Opportunity to grow within Marriott's global luxury portfolio
Comprehensive training, development, and recognition programs
Supportive and people-first workplace culture
Multicultural team environment with career advancement pathways
Be part of one of Dubai's landmark luxury hotels
About the Company
JW Marriott Marquis Hotel Dubai is part of Marriott International's luxury collection, recognized for exceptional service, refined experiences, and a strong people-first philosophy. The brand empowers associates to grow, thrive, and deliver thoughtful, elevated hospitality rooted in the JW Treatment(TM) approach.
Post Details
Job Start Date
Salary from 12000.00
Salary to 15000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required