Job Description

Front Office Manager - 5-Star Resort

Location:

Fujairah, UAE

Type:

Full-time | On-site

About the Role

We are seeking a Front Office Manager to oversee guest services and daily operations in a luxury resort environment. The role requires strong leadership, hands-on management, and the ability to ensure smooth front office operations while maintaining high service standards.

We welcome applications from:

Experienced Front Office Managers in 5-star resorts. Assistant Front Office Managers in luxury properties seeking their next career step.

Key Responsibilities

Manage reception, concierge, reservations, and guest relations functions. Deliver consistent, personalized service aligned with international 5-star standards. Monitor guest feedback and take action to enhance satisfaction and ratings. Lead and develop the front office team to achieve service excellence. Collaborate with other departments to ensure seamless guest experiences. Address guest concerns promptly and professionally. Support upselling and revenue initiatives while maintaining guest trust.

Requirements

Current Front Office Manager in a 5-star resort

OR

Assistant Front Office Manager ready for promotion. Solid experience in luxury guest service and front office operations. Strong leadership and communication skills. Fluent in English; additional languages are a plus. Proficiency in Opera PMS (or similar). Previous UAE/GCC experience preferred; willingness to relocate to Fujairah required.

What We Offer

An opportunity to manage the front office of a highly regarded 5-star resort. Professional growth and career visibility. Competitive salary and benefits package. A supportive work environment where attention to detail and guest care are valued.

Industry:

Hospitality

Employment Type:

Full-time

Job Type: Full-time

Pay: AED8,000.00 - AED12,000.00 per month