Front Office Manager Job in Sea Point Hotels

Front Office Manager

Dubai, DU, AE, United Arab Emirates

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Job Description

We are seeking an experienced and service-driven Front Office Manager to lead and oversee the daily operations of our Front Office Department. The ideal candidate will ensure a smooth guest experience from arrival to departure while maintaining high standards of service and operational efficiency.

Responsibilities:

Supervise and manage the Front Office team, including reception, concierge, and guest services Ensure efficient check-in, check-out, and guest service procedures Handle guest complaints and resolve issues promptly and professionally Monitor room allocations, availability, and reservations in coordination with other departments Train, motivate, and evaluate team members to maintain excellent guest service Ensure compliance with hotel policies, procedures, and brand standards Prepare and analyze daily reports, forecasts, and performance metrics Collaborate with other departments to enhance the overall guest experience

Requirements:

Minimum 3 years of experience in a similar role within the hospitality industry Strong leadership and communication skills Excellent customer service and problem-solving abilities Proficient in Opera cloud PMS and other hotel management systems Ability to work under pressure and manage multiple priorities Flexibility to work shifts, weekends, and holidays as needed
Job Type: Full-time

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