Job Description

Front Office Guest Services Agent - Atlantis The Royal - Dubai, UAE
Position Overview
Front Office Guest Services Agent at Atlantis The Royal in Dubai, UAE is responsible for delivering seamless check-in and check-out experiences while ensuring personalized guest engagement in a luxury hospitality setting. This role plays a key part in maintaining operational excellence, cashiering accuracy, and exceptional service standards within one of Dubai's most iconic ultra-luxury resorts.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Front Desk-Reception
Salary: 6500-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Manage smooth and efficient guest check-in and check-out procedures
• Handle cashiering transactions accurately during day and night shifts
• Provide detailed information about resort facilities and services
• Address guest inquiries and special requests promptly and professionally
• Coordinate with housekeeping and other departments to enhance guest experience
• Maintain accurate guest records using hotel reservation systems
• Deliver personalized service to ensure guest satisfaction throughout their stay

Ideal Profile

• Bachelor's degree in Hospitality Management preferred
• Minimum 2 years of Front Office experience in a luxury hotel environment
• Previous experience as Receptionist, Front Office Agent, or Guest Service Agent
• Familiarity with Opera or similar hotel reservation systems
• Excellent communication and customer service skills
• Additional language skills such as Russian, Arabic, Chinese, French, or German are advantageous

Skills Set

• Front desk operations management
• Guest service excellence
• Cashiering and transaction processing
• Reservation system proficiency
• Multilingual communication
• Interdepartmental coordination

Why Join Us

• Competitive tax-free salary paid in UAE Dirhams
• Comprehensive health insurance including dental coverage
• Annual flight allowance and life insurance benefits
• Generous food and beverage privileges
• Discounted stays across Kerzner properties worldwide
• Access to structured training and career mobility programs
• Opportunity to build a long-term career within a globally recognized luxury hospitality brand

About the Company
Atlantis The Royal, part of Kerzner International, is an ultra-luxury experiential resort located on Palm Jumeirah in Dubai. Together with Atlantis The Palm, it forms one of the UAE's most iconic hospitality destinations, offering extraordinary stays, world-class dining, and immersive guest experiences. With a diverse team representing over 100 nationalities, Atlantis provides a dynamic environment for hospitality professionals seeking growth and excellence in Dubai's thriving tourism industry.
Job Title Front Office Guest Services Agent - Atlantis The Royal - Dubai, UAE
Front Office Guest Services Agent - Atlantis The Royal - Dubai, UAE
Position Overview
Front Office Guest Services Agent at Atlantis The Royal in Dubai, UAE is responsible for delivering seamless check-in and check-out experiences while ensuring personalized guest engagement in a luxury hospitality setting. This role plays a key part in maintaining operational excellence, cashiering accuracy, and exceptional service standards within one of Dubai's most iconic ultra-luxury resorts.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Front Desk-Reception
Salary: 6500-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Manage smooth and efficient guest check-in and check-out procedures
• Handle cashiering transactions accurately during day and night shifts
• Provide detailed information about resort facilities and services
• Address guest inquiries and special requests promptly and professionally
• Coordinate with housekeeping and other departments to enhance guest experience
• Maintain accurate guest records using hotel reservation systems
• Deliver personalized service to ensure guest satisfaction throughout their stay

Ideal Profile

• Bachelor's degree in Hospitality Management preferred
• Minimum 2 years of Front Office experience in a luxury hotel environment
• Previous experience as Receptionist, Front Office Agent, or Guest Service Agent
• Familiarity with Opera or similar hotel reservation systems
• Excellent communication and customer service skills
• Additional language skills such as Russian, Arabic, Chinese, French, or German are advantageous

Skills Set

• Front desk operations management
• Guest service excellence
• Cashiering and transaction processing
• Reservation system proficiency
• Multilingual communication
• Interdepartmental coordination

Why Join Us

• Competitive tax-free salary paid in UAE Dirhams
• Comprehensive health insurance including dental coverage
• Annual flight allowance and life insurance benefits
• Generous food and beverage privileges
• Discounted stays across Kerzner properties worldwide
• Access to structured training and career mobility programs
• Opportunity to build a long-term career within a globally recognized luxury hospitality brand

About the Company
Atlantis The Royal, part of Kerzner International, is an ultra-luxury experiential resort located on Palm Jumeirah in Dubai. Together with Atlantis The Palm, it forms one of the UAE's most iconic hospitality destinations, offering extraordinary stays, world-class dining, and immersive guest experiences. With a diverse team representing over 100 nationalities, Atlantis provides a dynamic environment for hospitality professionals seeking growth and excellence in Dubai's thriving tourism industry.
Post Details
Job Start Date
Salary from 6500.00
Salary to 9000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required