Front Office Duty Manager
Dubai, United Arab Emirates
Job Description
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As a Duty Manager you are responsible for ensuring the smooth operation of the hotel during your shifts. Your primary focus will be on providing exceptional guest service and maintaining the highest standards of luxury hospitality. We are seeking an individual with extensive experience in luxury hotels, who thrives in a fast-paced environment and possesses excellent leadership and interpersonal skills. Key Responsibilities:
- Supervise the day-to-day operations of the Front Office Department, including reception, concierge, reservations, and guest services.
- Oversee the check-in and check-out process, ensuring efficiency and accuracy while maintaining a warm and welcoming atmosphere for guests.
- Handle guest inquiries, concerns, and complaints promptly and professionally, striving to resolve issues to the satisfaction of the guest.
- Coordinate with other hotel departments to ensure seamless guest experiences, including housekeeping, maintenance, and food and beverage.
- Assist in managing room inventory and reservations, maximizing occupancy and revenue opportunities.
- Conduct regular briefings and meetings with front office staff to communicate updates, policies, and procedures.
- Monitor and maintain the appearance and functionality of the front desk area, lobby, and other guest areas to uphold the hotel\'s standards of cleanliness and presentation.
- Ensure compliance with all hotel policies, procedures, and safety regulations, including those related to guest privacy and security.
- Act as a liaison between guests and management, providing feedback and recommendations for improvement.
- Assume managerial responsibilities in the absence of senior management, making operational decisions as needed to ensure the smooth running of the hotel.
- Bachelor\'s degree in Hospitality Management or related field preferred.
- Minimum of 2 years of experience in a supervisory or managerial role within the front office department of a luxury hotel.
- Proven track record of delivering exceptional guest service and resolving guest issues effectively.
- Strong leadership skills with the ability to motivate and inspire a diverse team.
- Excellent communication and interpersonal skills, with fluency in spoken and written English (additional languages are a plus).
- Proficiency in hotel management software and MS Office applications.
- Ability to remain calm and composed under pressure, with a flexible approach to problem-solving.
- Impeccable grooming and professional appearance, reflecting the standards of a luxury hotel.
- Do you have previous experience in a 4 star Hotel?
- What is your salary expectation?
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Job Detail
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Job IdJD1648755
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned