Job Description

Duties & Responsibilities:

- Ensures the smooth running of the operations on a day to day basis and in a proactive manner

- Ensures that as per Golden Sands Health & Safety Policy the Fire Exits are free of obstacles

- Support and assist all Front Office sections.

- Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems

- Inform and coordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them

- Check all correspondence of the day's arrivals to familiarize with arrived and arriving guests and their needs, follows up as required

- Follow up with Housekeeping any unresolved room discrepancies

- Maintain reservation procedures, same-day arrivals

- Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance, and posture for all departmental employees

- Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.

- Ensures that all departmental information is kept accurate and up to date

- Understand and carries out duties in line with Hotel Emergency Procedures

- Inspects guestrooms on a daily basis

- Responds promptly to any operational requests from Front Office and other hotel departments

- Attends to referred and unsolved problematic situations

- Completes VIP, delegations and group leaders welcome and farewell as appropriate

- Conduct efficient hand-over with coming Manager / Supervisors

- Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows

- Approves and sign for allowances, rebates etc., as required by Front Office Cashier.

- Monitor Guest satisfaction reports and implement actions to improve results

- Uphold and enforce company policies and procedures and implement new processes

- Suggest changes to operating standards in order to improve the efficiency of work

Set departmental goals and create plans of action for achieving them

- Maintain an efficient, organized workspace that encourages productivity at all times

- Set-up and attend company meetings as required

- Train new hires in company processes and procedures

- Organize and distribute schedules and assignments

- Maintain open lines of communication between all departments.

- Assigns and Approves Duty roster for all Front desk staffs.

Skills Required:

- Must have work experience as a Duty Manager or similar management role

- Must have previous experience in the industry preferred

- Customer service experience

- Must have a strong Knowledge of cash management and bookkeeping procedures

- Must have team management skills

- Must have a strong organizational skills

- Excellent communication and people skills

- Experience with facilities maintenance and/or security

- Good organizational and multitasking abilities

- Must have a strong problem-solving skills

- Must have availability to work in shifts including weekends

Job Type: Full-time

Pay: AED6,000.00 - AED7,500.00 per month

Application Question(s):

* Are you available in UAE?