Job Description

Greets patients or their families and finds out the nature of their enquiry. Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere. Advocate Patients' and their families' rights and responsibilities, confidentiality, information and education. Develops and maintains the feedback/complaint procedure for customers to use and receive redressal . Communicates all information to Floor Supervisor on daily basis . Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment. Provides Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor . Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service. Investigates patient/visitor concerns and implements appropriate courses of action . Keeps accurate records of discussions or correspondence with customers . Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster . Perform other related duties incidental to the work described herein as and when assigned by the higher authorities . Develops thorough understanding of policies and procedures of the hospital and demonstrates respect for them. Carries out other duties when requested by the Head of department.



Greets patients or their families and finds out the nature of their enquiry. Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere. Advocate Patients' and their families' rights and responsibilities, confidentiality, information and education. Develops and maintains the feedback/complaint procedure for customers to use and receive redressal . Communicates all information to Floor Supervisor on daily basis . Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment. Provides Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor . Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service. Investigates patient/visitor concerns and implements appropriate courses of action . Keeps accurate records of discussions or correspondence with customers . Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster . Perform other related duties incidental to the work described herein as and when assigned by the higher authorities . Develops thorough understanding of policies and procedures of the hospital and demonstrates respect for them. Carries out other duties when requested by the Head of department.



6.1 Qualification : Graduate



6

.

2 Experience At least 2 years in data entry



6.3 Skill set Ability to transcribe medical files with 100% quality.



6.4 Excellent command of oral and written English; Arabic desirable but not mandatory.