Front Office Assistant
Abu Dhabi, United Arab Emirates
Job Description
Job Category: Administration
: * Greets patients or their families and finds out the nature of their enquiry.
Responsibilities: * Greets patients or their families and finds out the nature of their enquiry.
Qualifications:
6.1 Qualification : Graduate
6.2 Experience : At least 2 years in data entry
6.3 Skill set : Ability to transcribe medical files with 100% quality.
6.4 Excellent command of oral and written English; Arabic desirable but not mandatory.
: * Greets patients or their families and finds out the nature of their enquiry.
- Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
- Advocate Patients' and their families' rights and responsibilities, confidentiality, information and education.
- Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
- Communicates all information to Floor Supervisor on daily basis.
- Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
- Provides Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor.
- Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
- Investigates patient/visitor concerns and implements appropriate courses of action.
- Keeps accurate records of discussions or correspondence with customers.
- Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster.
- Perform other related duties incidental to the work described herein as and when assigned by the higher authorities.
- Develops thorough understanding of policies and procedures of the hospital and demonstrates respect for them.
Responsibilities: * Greets patients or their families and finds out the nature of their enquiry.
- Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
- Advocate Patients' and their families' rights and responsibilities, confidentiality, information and education.
- Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
- Communicates all information to Floor Supervisor on daily basis.
- Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
- Provides Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor.
- Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
- Investigates patient/visitor concerns and implements appropriate courses of action.
- Keeps accurate records of discussions or correspondence with customers.
- Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster.
- Perform other related duties incidental to the work described herein as and when assigned by the higher authorities.
- Develops thorough understanding of policies and procedures of the hospital and demonstrates respect for them.
Qualifications:
6.1 Qualification : Graduate
6.2 Experience : At least 2 years in data entry
6.3 Skill set : Ability to transcribe medical files with 100% quality.
6.4 Excellent command of oral and written English; Arabic desirable but not mandatory.
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Job Detail
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Job IdJD1894632
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned