Job Description

Closing Date: 2026-02-11
Job Type: Permanent
Job Level: Skilled
Experience: Between 1 - 3 Years
EE/AA: No
Summary
Front Office Agent - 5* Hotel - Dubai
A prestigious 5* luxury hotel in Dubai is seeking a professional and guest-focused Front Office Agent to join its Front Office team. This role is ideal for hospitality professionals who excel in guest interaction, front desk operations, and delivering world-class service in a fast-paced luxury hotel environment.
The Front Office Agent is responsible for creating a positive first and last impression through efficient check-in and check-out procedures, accurate reservations handling, and exceptional guest service.
Salary & Benefits
AED 2,000 - 2,500 per month
Accommodation: Shared accommodation (2 persons per room)
Food & Transportation: Provided
Flights & Visa: Provided
Description
Front Office & Guest Services

• Welcome guests with a warm, professional, and courteous manner.
• Perform efficient check-in and check-out procedures in accordance with 5-star hotel standards.
• Handle reservations, room assignments, and guest inquiries accurately.
• Provide information on hotel facilities, services, and local attractions.
• Ensure guest requests and concerns are resolved promptly and professionally.

Operations & Administration

• Maintain accurate guest records and billing details.
• Process payments, currency exchange, and cashiering duties in line with hotel procedures.
• Communicate effectively with Housekeeping, Bell Desk, and Concierge to ensure smooth operations.
• Adhere to all hotel policies, procedures, and brand service standards.

Service Quality & Compliance

• Deliver consistent luxury service and exceed guest expectations.
• Follow grooming, appearance, and professional conduct standards.
• Ensure compliance with health, safety, and security procedures.
• Support service recovery and handle guest feedback appropriately.

Minimum Requirements
Candidate Requirements

• Minimum 1-2 years' experience in a Front Office or Guest Services role within a 4- or 5-star hotel.
• Excellent communication and interpersonal skills.
• Fluent in English; additional languages are a strong advantage.
• Strong organisational skills and attention to detail.
• Ability to work rotating shifts, weekends, and public holidays.

Key Skills & Competencies

• Front desk operations
• Guest relations & customer service
• Hotel reservations systems (PMS experience preferred)
• Cashiering & billing procedures
• Problem-solving & teamwork

Skills Required